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Call Pilot park/page route is only for pre-recorded messages and to put call on park...recordings are only recorded on site. Customer is requesting all page or recordings prompts to be done offsite. They want the ability to Page Mall for Emergency 911 or weather issues. Also an issue with DISA...

I went the CallPilot route with CCR path to page...the DN length didn't match for DISA. We will try on Monday

Thanks Firebird...I will give that a shot and let you know.

I HAVE A CUSTOMER WHO NEEDS REMOTE ACCESS TO OUTSIDE PAGING SPEAKERS OR FEATURE 62. THEY HAVE A PRI FOR TRUNKS AS WELL.

I have a issue with no audio on remote IP phones and confirmed with IT person RTP ports opened. They use a Dell sonic wall and he said ports are opened. As usual, customer thinks Avaya system is bad.... New IT guy too

I HAVE A IPO 9.1.5 behind a Dell sonic wall ...phones all work great and boot up fine inside LAN but wont get past extension and password sign in when on outside public IP...only displays on screen DISCOVER W/PUBLIC IP ADDRESS. Customer IT person is clueless. I had him port forward necessary...

It's been awhile since I've imported audio files on BCMs. I'm sure their is export as well... I hope file format is compatible on IPO

I am converting my client over to IPO and the customer lost all copies of their "professional " greetings for both A/A AND CC. Is there a way to export the current ones without using my recorder mode on iPhone...on speaker of phone.

I have a customer with old 6.0 v1 with embedded mail wanting to use SMTP relay. I tried my usual GMX mail settings with no luck. I did get some IPO 9.0 embedded working elsewhere on GMX. Was there any issues with 6.0 relating to SMTP? I was informed Gmail accounts weren't working until 9.0.4...

I have a customer wanting to use a IP doorbox(Viking)on a BCM 450 R5 at remote site. would a SIP gateway trunk work? I don't see where I can add a SIP phone (doorbox)

thanks...cust is not complaining about any line issues, also system does not always reboot even after displaying system startup alarm, I was going to do a wipeout on database and reload.Never saw any related issues with line cards or exp. card causing that. We have over 100 MICS out there...

Customer has 2007 7.0 with 12 CI trunks and is going into system startup alarms. Sent power supply with no luck. I noticed customer tried programming multiple line ringing and assignments with no luck as they were out of maintenance ( they called us to fix on RAD) generally, system start ups...

thanks...what issues are there if i keep the ls/ds in MICS(mod 2) and add PRI( yes i have newer 74 card) in T/M? Also, does set relocation work if i move station or ASM from one port to another? So i can make room for PRI in T/M/ PORTS 7 OR 8.This customer has support and we use a POTS to log in...

Thanks...I appreciate the help. we removed all T/M when we cut over PRI. so i can use any open fiber port? 13,14 should work?

I am adding a second PRI on a XC 7.0 MICS and wanted to use a T/M but I am only using the one combo card. Is a second combo required? Can I also skip the 2nd slot in MICS as I use it for an analog backdoor. (LS/DS). thanks

After completing a reset 2 on BCM 50 2.0, can I re-enter the same auth codes via 9*8 on a telset?

I'm attempting to reset a BCM 50 2.0 and I can't seem to get the reset to work. Both LED's are showing a solid green when rebooting. Any ideas?

Just realized I posted this in BCM... Not Norstar, this is a MICS/CP 100 issue

Thanks ... Do you or anyone else have any clients working with Windows 8.1/ Outlook 13"? I know Avaya will no longer support the app on a MICS or CP100 so we are limited on support. I have the old 5.0 UM on CD that came out many years ago I used to use on XP,worked great with Exchange. Just...

I have a customer who wants to use UM on their CP100,but all their workstations are running Windows 8.1. Does anyone know if this will work? Thanks!