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I looked and couldn't find anything on this so I'm sorry if this is a repeat. Does anyone know of a way to export the Caller Application Prompt files in a .wav format? Or at least what directory on AAM they are stored in. Thanks Matt--Solutions Architect CCNA Avaya Certified Converged+...

Thanks for the reply. Matt--Solutions Architect CCNA Avaya Certified Converged+ Certified Linux+ Certified

Edit --> Profile Preferences -or- right-click in the black space of the terminal --> Profiles --> Profile Preferences. Do you have any options for Keyboard and/or backspace entry. The backspace is actually CTRL-H so you'll need to setup a profile properly to use Linux Mint Terminal. By the...

I would caution from doing something like this. Pretty much you're saying that phone will ring 40 times before the caller will call it quits. I don't think I've ever waited that long on the phone but potentially there is a business need so here's what I suggest. To answer your question there...

There is no automatic way to do what you are asking. Cover paths apply to stations based on the criteria defined in the cover path. When a station is not "logged in" (registered) then it is defined as busy. However busy also applies to the station when the user is on the phone as well and...

Hello to all. Thanks for taking the time to look at this thread. I am trying to get AAM to synchronize with SMGR for inventory and administration purposes. I was able to get synchronization complete which by the way isn't as simple as the docs state. If anyone needs help with that let me...

if you are looking to just connect you can do so with pterm (an iphone app) and an ssh connection to the ip of their system. Of course you would need to be on their network or vpn in using your iphone. Once you ssh and are logged into the shell of CM you can type autosat and use w2ktt as a...

46xx---use mute 564633# and it will log off....however to log back in you have to know the original station and password. by the way 564633 spells logoff on the keypad.... 96xx--use guest login for temporary use- or- mute 27238 # and choose logoff. (27238 spells craft on the keypad) there...

is it a 1.1 or 2.0? There are ways to correct depending on system version but for corruption the easiest method for an admin is probably going to be a reload and restore from your backup, or a call into Avaya. There are a lot of third party companies that'll do it for a fee. Matt--Telecom...

pretty simple to do. Just make sure you check all the documentation on compatability. System manager runs on system platform so you actually log into system platform to do this update. Here is a doc. I think you will find page 59 and 60 useful...

If you are running dhcp and would like to statically assign phones you would need to change the dhcp range of addresses or get a reservation from dhcp. On the ip-network-map screen you can assign a range of ips or you can set a subnet or a single ip. The endpoint has to be in that range...

I am taking a stab in the dark and saying your callers are disconnecting because they are stuck in a vector loop and eventually give up. You have to remember todays callers have short attention spans so when you send them back to step 76 and they hear 60 seconds of music before then getting the...

do a change DS1 xxyzz where xxyzz is the board number of the DS1 connected to the circuit. The protocol version is what you want to use will match the list belowchange. a is ATT custom, Lucent 5ESS, 4ESS b is NI2 c Nortel DMS (local Long distance) d NI-98, NI3 Matt--Telecom Engineer, Network...

you should write a vector with time of day steps and have it transfer to the appropriate person's extension. If they have EC500 on their own extension then they will get the call. If there is no set schedule to use then you could setup a vector variable to use and give them a separate number...

login to shell and execute 'exec /VM/bin/Fc' that's your cmm admin...works just like the IA770 ;) Matt--Telecom Engineer, Network Operations Center CCNA ACA-Voice Management ACE-IP Telephony Converged+ Certified Linux+ Certified

BCC= bearer capability class. It should be 0 for stations. What type of phone are you using? How is it configured? Do you have a data module? The BCC should be set at the route pattern level not station. Try removing your station and re-adding it by duplicating a working station. Hope...

do you have your sip users split between the two session managers? Or are you using one session manager at 100% and the other not at all? Matt--Telecom Engineer, Network Operations Center CCNA ACA-Voice Management ACE-IP Telephony Converged+ Certified Linux+ Certified

you need the latest settings file. this was a change with the 96xx phone firmware recently. go to support.avaya.com and dowload the latest 46xxsettings.txt file and then search that file for logunseen. ## Enable/disable logging of Call Log entries ## Call Log entries for calls that have...

on the pbx with the station forwarded to a cell run the command: ch isdn net add a new entry and call it 'test' and put the type to a 3 change isdn network-facilities Page 1 of 2 NETWORK-FACILITIES...

here are some possible commands.. Disp list <--gives you all listed directroy numbers set in the system Disp inc trunk xx <--gives you any incoming digit handling changes for a specific trunk group disp trunk xx <--If a co trunk will give you the incoming destination List hunt <--gives you...