Hunt group question.

[avayatech1986]

Can we send a call to 10 extensions sequentially (no answer and busy both)- one after another (after 4 rings each time).
Tried hunt group (DDC) but it does not go further in case of no answer, we want to start from the first number in the group always.
Can we achieve this via VDN/vector? coverage path gives only 6 numbers so can not be used.

Please help. TIA.

 

[AvayaTier3]

Hardware Platform? Definity/CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[avayatech1986]

Yes, sorry.

Latest one, Avaya aura CM 6.3

 

[AvayaTier3]

Station Hunting

Check Feature documentation for 6.3 or this Link

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[avayatech1986]

Station hunting does not work pretty well in the system. It only hunts to the next when the first station is busy. Could be a bug.
As this is urgent, any workaround please?

 

[avayatech1986]

Any thoughts?

 

[mdefedele]

I would caution from doing something like this. Pretty much you're saying that phone will ring 40 times before the caller will call it quits. I don't think I've ever waited that long on the phone but potentially there is a business need so here's what I suggest. To answer your question there is no simple way to do this. What I would do is split these stations up into cover answer groups to minimize it to 6. Put the cover answer groups in the cover path and keep it to one cover path. This would ring multiple phones simultaneously on a first serve basis.

Matt--Solutions Architect

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