Good day and thanks in advance.
i am starting to touch upon Avaya vectoring. It was brought to my attention that there is a particular vector showing above average discos. I am looking at the steps and was curious to know if the following two steps are a common practice when time of day factors are involved:
05 goto step 86 if time-of-day is all 16:30 to all 08:00
06 goto step 86 if time-of-day is fri 16:30 to mon 08:00
86 disconnect after announcement 49902
i am assuming it is written this way as a safeguard. if im correct, step 5 should apply for all days of the week. if a call made it to step 86, this would count toward a disco when a vector report was ran , correct?
Also, would someone be able to explain this portion of the vector and if it could cause a point for discos once a call makes it to step 80?
Thanks!
76 wait-time 60 secs hearing music
77 goto step 88 if staffed-agents in skill 11 < 1
78 collect 1 digits after announcement 49904 for none
79 goto step 88 if digits = 1
80 goto step 76 if unconditionally
81 stop
82 disconnect after announcement 49901
83 stop
84 disconnect after announcement 49906
85 stop
86 disconnect after announcement 49902
87 stop
88 messaging skill 99 for extension 4415
89 stop
i am starting to touch upon Avaya vectoring. It was brought to my attention that there is a particular vector showing above average discos. I am looking at the steps and was curious to know if the following two steps are a common practice when time of day factors are involved:
05 goto step 86 if time-of-day is all 16:30 to all 08:00
06 goto step 86 if time-of-day is fri 16:30 to mon 08:00
86 disconnect after announcement 49902
i am assuming it is written this way as a safeguard. if im correct, step 5 should apply for all days of the week. if a call made it to step 86, this would count toward a disco when a vector report was ran , correct?
Also, would someone be able to explain this portion of the vector and if it could cause a point for discos once a call makes it to step 80?
Thanks!
76 wait-time 60 secs hearing music
77 goto step 88 if staffed-agents in skill 11 < 1
78 collect 1 digits after announcement 49904 for none
79 goto step 88 if digits = 1
80 goto step 76 if unconditionally
81 stop
82 disconnect after announcement 49901
83 stop
84 disconnect after announcement 49906
85 stop
86 disconnect after announcement 49902
87 stop
88 messaging skill 99 for extension 4415
89 stop