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Setting up a ShoreTel system in a Health Care facility. A Nortel system is currently in place and the following occurs for 911 calls. If 911 is dialed from a telephone set the call is routed to the operator. If 9911 is dialed the call is routed to the local authorities. Is it possible to change...

Could you please elaborate a bit more on the TARG/TGAR issue... I attempted to build a phantom and dcfw the call to the queue and that as well was unsuccessful. Any more comments or ideas would be greatly apreciated.

No, it has not. It was just pointed out to me at the end of last week. I was hoping that someone had some other ideas.

I already tried that and received the the same results.

N 004 0 01 06 TYPE COT CDEN 8D CUST 0 XTRK XUT TIMP 600 BIMP 3COM TRK ANLG NCOS 4 RTMB 0 5 NGRP 1 SIGL GRD SUPN YES STYP PSP AST NO IAPG 0 CLS UNR DTN CND ECD WTA LPR APN THFD SPCD P10 NTC TKID 4359037 AACR NO DATE 8 JAN 2010 NGRP 1 - is extension 6600 or my ACD

Phone number xxx-xxx-5600 comes across one of two local PRI's with 1500 other numbers. xxx-xxx-9037 is a Ground Start number and 8 other numbers are in a hunt group. All calls to our switch board are pionted to an ACD 6600. The ACD works for all calls and plays all messages and music on hold...

It will ring and ring until an an agen is available. However, if you have multiple calls in the queue it is answered in the correct ordered.

I have an ACD built - it is used in place of our attendat console. It is working correctly for all calls coming in over our PRI. However, the main phone number for the facility is a Ground Start Trunk with 8 other numbers in a hunt group. When call comes into the main number it enters the ACD...

THANKS!

I never get that prompt...

How do you determine what extension an Analog Trunk will ring to? I have attached the print out of the trunk. ES TN 004 0 01 06 TYPE COT CDEN 8D CUST 0 XTRK XUT TIMP 600 BIMP 3COM TRK ANLG NCOS 4 RTMB 0 5 NGRP 1 SIGL GRD SUPN YES STYP PSP AST NO IAPG 0 CLS UNR DTN CND ECD WTA LPR APN THFD...

Hi Folks, My PBX has night service group numbers defined, how can I determine what those numbers are? Currently one of my trunks has NGRP 1 - Is there a way to identify what extension the 1 is refering to. Here is a print out of the trunk. ES TN 004 0 01 06 TYPE COT CDEN 8D CUST 0 XTRK XUT...

We recently implamented an ACD at our Help Desk. It works greate. However, we are having an issue with the message waiting indication on telephone sets where dn's appear on multiple phones. If I remove the appearance from other phones the message waiting indicator will work on the marped set. As...

I can log into the queue however when I hang up the handset I am autmatically logged out of the queue. Is this a phone setting?

I created an ACD group and want to use agent ID's, however once the telephone set is programed and I attempt to log into the ACD queue it will not log me in. How do I define the agent ID or position ID?The ACD is built the following way... TYPE ACD CUST 0 ACDN 5053 MWC NO DSAC NO MAXP 12 SDNB...

I created an ACD group and want to use agent ID's, however once the telephone set is programed and I attempt to log into the ACD queue it will not log me in. How do I define the agent ID or position ID? The ACD is built the following way... TYPE ACD CUST 0 ACDN 5053 MWC NO DSAC NO MAXP 12 SDNB...

I already have this in place, I wanted to keep the queue position.

It is a RAN playing. Just wasn't sure if there was something that could be done with the routing in order to be able to allow them to direct press a key.

I don't want the call ever to leave the ACD queue unless the user decides that they want to leave a message. Then when the RAN message plays they have the options to leave a messag by pressing a number.

I have an ACD setup where the FRRT and SRRT is a RAN route. Once the recorded announcement plays I would like the caller to simply press a number on their phone in order to be transferred to another number (voicemail). Is this a possibility through routing. I don't want the ACD to transfer the...