jsfranco33
IS-IT--Management
I have an ACD built - it is used in place of our attendat console. It is working correctly for all calls coming in over our PRI. However, the main phone number for the facility is a Ground Start Trunk with 8 other numbers in a hunt group. When call comes into the main number it enters the ACD Queue and its position is kept within the queue when other calls come in. The issue is that no recorded greetings are playing nor is the music on hold. This works for DID calls. Below is a print out of our acd queue. Any advice would greatly be appreciated.
TYPE ACD
CUST 0
ACDN 6600
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 26
FRT 6
SRRT 26
SRT 30
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 5249
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 6
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
TYPE ACD
CUST 0
ACDN 6600
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 26
FRT 6
SRRT 26
SRT 30
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 5249
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 6
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE