jsfranco33
IS-IT--Management
I have an ACD setup where the FRRT and SRRT is a RAN route. Once the recorded announcement plays I would like the caller to simply press a number on their phone in order to be transferred to another number (voicemail). Is this a possibility through routing.
I don't want the ACD to transfer the call to voicemail becuase the call will then lose its priority in the queue.
I do not have symposium, and am using the basic routing features that come with the 61c.
Any ideas would be much appreciated.
I don't want the ACD to transfer the call to voicemail becuase the call will then lose its priority in the queue.
I do not have symposium, and am using the basic routing features that come with the 61c.
Any ideas would be much appreciated.