ACD Setup

[jsfranco33]

I created an ACD group and want to use agent ID's, however once the telephone set is programed and I attempt to log into the ACD queue it will not log me in. How do I define the agent ID or position ID?The ACD is built the following way...
TYPE ACD
CUST 0
ACDN 5053
MWC NO
DSAC NO
MAXP 12
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 25
FRT 6
SRRT 25
SRT 30
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 5399
FNCF NO
FORC NO
RTQT 3
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 40
HPQ NO
OCN NO
OVDN 7960
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 6
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

The phone is built this way...
DES TEST
TN 156 0 06 08 VIRTUAL
TYPE 1140
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 003
CUR_ZONE 003
ERL 0
ECL 0
FDN
TGAR 2
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR ICRD MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 5399
LHK 0
PLEV 02
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5036 0 6660
AGN
01 DWC 5036
02 NRD
03 SCR 5035 0 MARP
CPND
NAME ACD TEST
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31

 

[Utreg]

In LD 23 configure
ADS or SCB
AID = YES --> agent ID
= No --> position ID

Since this is a system setting changing this will be for the whole system, not just that ACD Queue!

 

[SSJVirus007]

Ld 23, print your ADS if not define then create one.

 

[jsfranco33]

I can log into the queue however when I hang up the handset I am autmatically logged out of the queue. Is this a phone setting?

 

[Utreg]

No, that's the LD 23, ACD setting called HOML
change that one to NO