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I am not using the master script, I am using the contact router. Is there another other way of accomplishing this? If I set the language in the master script does it carry over regardless of what happens to the call?

I have an initial application which prompts the caller to select a language. I then assign the language name to a call variable lang_cv. Then I do a route call to another application. The call variable value does not seem to be carrying over from the other http://www.tek-tips.com/application...

We are having an issue with the redirect of a fax line. We have a fax number coming in via SIP trunking where we use G729 as a codec which we terminate on a Phantom TN (With CLS MPTA and DTN) and we DCFW back out to our fax server (We tried sending it back ou SIP and PRI which made no...

Hi, We just noticed an issue with our SIP trunking. We are able to place our 1st call to the fax machine and transmit our fax no problem. The problem occurs when we try to place a second call (When the fax is already busy) the CS1K R7.5 is returning a SIP 480 code which is temporarily...

I am allowing them to change the revert DN because the on call people change every week. It would be too much management to update the phantom queues each and every time.

Hi, We are having an issue when callers press 0 to revert out of a mailbox, they are redirected to the cellular telephone without a problem however after a certain number of rings CallPilot comes back and says it is unable to complete the session at this time. I am able to fix the issue...

Hi, We just installed AACC 6.3 and I am starting the scripting portion. I am very familiar with the text scripts and I was wondering what the advantage is to use the Garphical Flow? Also the master script has been changed for Contact_Router. Does this mean that you are no longer able to...

I had a smiliar issue and it was caused by ports being blocked on the VPN. You need to run a sniffer to determine if anything is being blocked. I was able to login to flare but the presence information would never come up...

Hi, We are having an issue where when we place a call through SIP trunking to a telephone number and it redirects to voicemail, we are getting dead air. If we answer the call on the set everything works perfectly. I notice that when the calls is redirected to voicemail another SIP trunk is...

Hi, We recently upgraded to 5.1 and since then we are unable to login to our mailbox via the GR partner. We are able to synchronize all users between GR parters without a probem.We had tested this prior and it was working. Anyone else experiencing this issue? Any idea for a fix or a patch?

Hi, I have some 1230 phones registered to the SLG. The question is how can I get the set to accept 2 simultaneous calls without adding a completely separate DN and having it hunt?

Finally found the issue. The IPUB prompt on the CBCT master router needed to point to the incoming service route of 209. Once that was changes everything worked perfectly.

Hi, I just checked and there was no LDN programmed as this is a new system. I programmed one but still get the same issue.

Yes I am using DCNO 1 which contains the following: DCNO 1 IDGT CDGT 1350 7482540

Hi Everyone I have a new CBCI PRI (NI2) and I am unable to terminate an inbound DID call. The outbound calls work perfectly however. Does anyone see anything potentially wrong? A point of contention with the carrier is that I am receiving 4 digits from the Central Office and my numbering plan is...

Hello, We are currently setting up SIP Line telephones on a Succession 7.5 system. Have anyone used a provisioning server to be able to send the configuration settings to the telephone by using a MAC Address specific configuration file. Any help would be greatly appreciated.

I understand why he would want the same number on both keys...it is less confusing for people. What I don't understand is that I have been testing a SIP 1230 phone. the phone has an MCR on key 0 and key 1. On the phone only key 0 has a DN on it. I place a first call and I am able to answer it on...

You are correct my names are too long. We are also using these phones as call centre telephones which causes another obvious issue as 1 line has the skilset and the other the CLID and CPND. I have submitted feature enhancement to Avaya and waiting for an update.

Apparently the PBX had gone into default configuration mode which opens this port on initial setup. We rebuilt the core and the issue stopped.

Yes you can send the name out and this if programmable per CLID Entry in LD 95 (As of RLS 5). The issue was that when using an ESS5 switch you must put NDS i the OPT field.