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Thank you TheSmash and sizbut. We will upgrade the IPO to latest release.

Hello All, One our customer has Avaya IP Office 500 V2 system Rel 9.0.900.995. [They had 30 DS + 30 T Series + 16 DS– 3 expansion units One of the expansion unit failed and I have replaced with new expansion unit EXP MOD DS30B2 [default release 10.1.0.0 build 188]. Even though the extensions...

thank you sizbut, which short code should i use to enable the feature that you described.

Hello All, Customer Using Avaya IP Office Release 10. Is there any feature/short code in system to give monthly talking limit to the user, like if I give 200 minutes per month to a user and if he used all 200 minutes then his extension should be locked. This should be applicable only...

Hello team, We recently placed order for eAuth for IP aAuth User license and the distributor delivered the .key and .kcd file. How this license is installed in the system. System is Release 7.5.

how can we add this Notes option in agent UI.

Thank you SIZBUT, i will try the options that you suggested and update

Hello Team, Came across a different requirement as below: Customer has IPO R9 at 2 locations connected via SCN, everything is set and working fine, there are 20 users under IPO A and 20 users under IPO B. Customer is asking whether its possible to block the users on IPO A from...

Hello All, Is it possible to Display a personalized text message on the Screen of the IP Phone (9641GS) whenever a new guest check-in to a room. Customer is using Avaya IP office 500 V2 Release 10. Every time a new guest check in to the room, on the Avaya IP phone screen...

amriddle01, I forgot that i need to enable advance view to get the option to add BOOTP. Read other articles in the forum and it helped me to solve the issue.

Thanks all, Solved the issue by creating the BOOTP entry in manager and pointing it to the IPO to download the BIN file from PC on which manager was installed. Once the BIN file was completely downloaded the system booted normally.

@janni78 Since it no longer has any firmware you need to start Manager and point the .bin directory to the location of the firmware so the IPO can download it. How can i do it ?

We tried to reset the IPO by pressing reset button (Erase All) and now we are not able to login to IPO or ping it. I am afraid that the IPO firmware got corrupted, i tried the DTE option but even after hitting the ESC button i am not getting the option to enter command, its stuck on the below...

OK, I fixed it , there was no connectivity because the customer changed the SIP domain name under LAN/VIOP tab and there was mismatch between the SIP domain name set on IPOCC while configuring, changed it back to old domain name and it solved the issue.

hi Janni, we have restarted the server, i found that the issue is in the SIP connectivity between the IPO and IPOCC Please check the image, SIP CONNECTIVITY status is failed.

Customer is using IPO 500V2 and IPOCC both Release 10 for the past 3 months, today Agents were not able to receive calls. We found that the IPO SIP extension that connects with IPOCC is not listed in the SSA and we are not able to check whether there is a connection between IPO and IPOCC. Where...

Thanks all for the valuable piece of information. I will go for the upgrade license.

We have an IP Office 500 V2 with Release 9 software. It was used for demo purpose. To test IPOCC we inserted a new Release 9.1 SD card, but when we installed the essential edition license the system is showing error. "Release license is required" How can we solve this? I believe the Release 9...

Hello All, We have a customer using IPOCC Release 9.1. Customer is always complaining that there are a lot of lost calls. 1) Is it possible to find out why so much lost calls are reported? 2) If an agent make a call to another agent or a normal employee makes a call to an agent and...

Thank you jamie77, i will ask the customer to upgrade to R 9.1.