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How many network elements do you have? You need to verify that all of them are in sync. If they are not you will have to figure out why. Do not simply delete the SDS errors as this is not keeping your databases in sync.

These can be removed via Tech codes.

My client recently converted to SIP trunks. Now the Polycom is unable to place outbound calls. I opened a ticket with Mitel but was wondering if anyone has had this issue.

Has anyone networked an AX controller to an HX-5000. I have a point-to-point E-1 PRI between the controllers. I can call from the AX to the HX but not from the HX to the AX. I have it working with T-1 PRI but I need the other 7 channels for blocking purposes.

I tried that already. It didn't like the format.

Has anyone converted the Audiotex recordings from an Inter-Tel Enterprise Messenger. I am wanting o convert the recordings and then upload to the NuPoint that we are converting to. Thank you in advance.

Issue a "data query" command. This should display details about the database that is on the drive.

Issue a "dbms st" command. What is returned?

I use "Windows XP mode" on my windows 7 laptop. I keep my java at 6 and my internet explorer at 8 and have no issues.

I figured out how to do this. If anyone is interested please let me know.

I have an HX-5000 running version 6.0.11.92. The trunks are PRI configured with NI2 protocol. This system is in a county courthouse which houses the sherrif's office as well. The Sherrif is wanting to be able to disable outbound caller ID on a call by call basis. I have done this on the 3300...

I have done it. Your inbound DNIS to the 3300 will be defined as ARS digits that are routed to your tandem circuit.

You can create users for phantom extensions.

By "unique" they do not mean every DID has to go to a different destination. I have a client with a block of 100 DID's. They are only using twenty. The other 80 are all routed to my voice mail pilot number.

Can you login to your ftp SERVER? The 3300 is the client. from a command line type "ftp 192.168.1.20" minus the quotes. Do you get a responce?

What type of voicemail? Embedded?

It looks as if the controller is unable to login to your ftp server. Are you able to log into the server?

The tech hand book has the procedure spelled out step by step. Follow it and you shouldn't have an issue.

The bootline parameters are set for an upgrade. You will have to reset them to get the controller to boot.

Just got back onto this project. The line that says "Launch Configuration Tool using correct URL" is where i am stuck. I spoke with the guys in the EMAN/OPSMan group at Mitel and they were of no help. i tried http://127.0.0.1:8080 which is what i thought it was. Does anyone know the URL?