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Hello I would like to know if there is a way to add a tag to call mid-call. We are using IP office 11.1 with VM pro. We are usinx XIMA Chronical for reporting. We have a DID which points to a specific menu in VM pro for a speicifc offering of the Hotel (Kosher Program) and we want all calls...

I am not expert on these traces either. but first thing I would do is bring this phone to the site to eliminate the VPN from equation.

I have been dumbfounded by a side result of upgrading a customer from Release 8 to latest 11. this is a busy customer receiving about 200 orders in their Voicemail nightly. customer typically has a few of his order taker sit on their phones in the morning listening to voicemail messages from...

Hello - I recently acquired a client with a facility that has a Nortel Meridian Option 11. I am seeking someone that can help me with programming and/or trouble shooting. this can be either by a case-by-case basis, or contracted. Please reach out to me at harry@upstatetelecom.com Thanks...

Hi Jamie77 Can you please elaborate on the specifics I'm involved in a system on which phone manager has been used for years - they now - due to a system outage - have upgraded to 9.0 and customer is cursing...

thread940-1570542 I am configuring 250 DID's, I have them all in excel. is there a way to bulk import them into manager? Please advise. thanks

is there a way to NOT log missed calls on the coverage extension? in my example, we have a Bridged Appearance button on ext 246 for extension 251. when there is a missed call to 251, it shows in the call log of 246 and there is no way for the person @ 246 to know if the missed call was intended...

SWCA is the way to go and it works perfect if configured right. Auto Associate.

What trunks do you have? how is your failover in the incoming call route configured?

anyone here?

tlpeter and others are right, you need a vpn, but one you may try short of a VPN is to put you PC on the remote side in a DMZ I have seen this work. there may be other issues with that though.

Hello, I can't seem to find something that may be obvious. Running IP Office 500 v2 8.1.69, Advanced Edition, CCR. Customer has Sales Hunt Group, with Night FallBack option to a FallBack Group, FallBack Group has 1 member, that member is forward unconditionally to outside answering service...

What is Telllular lines? what system? What release? which phones?

Hi All I have the same issue, from the responses I couldn't fix the issue. PhoneGuyNJ it seems like you did solve the problem - can you please elaborate how? We are running 8.1.69 (Latest Release). on CCR reports in the incoming call number field you would see the number as...