CCR to report on Fall back calls

[ExpediaTelProg]

Hello, I can't seem to find something that may be obvious.

Running IP Office 500 v2 8.1.69, Advanced Edition, CCR.

Customer has Sales Hunt Group, with Night FallBack option to a FallBack Group, FallBack Group has 1 member, that member is forward unconditionally to outside answering service.

After Hours, Customer presses a preprogrammed button that puts the Sales Hunt Group in Night Mode, the result is every incoming call to the Sales Hunt Group is forwarded to the answering service.

issue is with CCR. I am trying to get a report to show all calls that went to the Answering Service.

Please let me know if there is any way to get this done.

any help would be appreciated.

 

[ExpediaTelProg]

anyone here?

 

[hairlessupportmonkey]

You need to make the HG a CCR group and the forwarding user a CCR user. should be enough

ACSS - SME
General Geek