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That was it! Replaced Spectrum router with a TP-link. Turned on all the ALG sockets and it came right up. Spectrum is a pain! Thanks Charles.

After 2 hour on the phone with spectrum, the "lead" tech tells me that the routers do not have a way to turn on ALG support and that they are shipped with it disabled. He suggested that I go to office depot and get a netlink router that supports ALG. Off to the depot.

NOw they say they have opened the ports and we are getting to where is ask for the extension number and login. so now its talking to the phone system but thats as far as it goes

The phone works from my office to the business, also from other locations around town. So it is not a question of phone settings on the system but only at the users home. I'll have him ask Spectrum about the ALG settings

have a customer that has a remote employee connecting to a ip office essential rel 11.0. After the phone boots up just says connecting. The phone and setting works fine from my office, so its not the settings. Spectrum seems to be the problem. I have called them to open the ports 1719 1720, tcp...

Well that didn't work, the phone just ask to verify that you want to logout and you press the logout button again and it just keeps bring back the same screen, " are you sure you want to logout". Any suggestions

Logout! That's what I was looking for. Did not know that that would cause it to forget extension. Thanks

Have a customer that we just shipped a couple of 9621g for their remote workers. When one of the users got their phone they proceeded to plug it in, and entered the wrong extension number. Trying to get it reset to factory settings but nothing doing. Every time if comes up but does not ask for...

If I'm reading the documentation correctly on the basic version it includes 3 sip channel end points, so no need for additional license if under 3 lines. Ia that correct?

Never set up sip trunks on a basic ip office. We took over an account and they want sip trunks and have a basic version release 11.0 with one combo card. Is it pretty straight forward? don't see some of the perimeters that are in the escential version.

I have a customer that is adding 2 remote extensions to his IP office 9.1 essential. Got the seat license, 2 9621G phones, added the extension. Try to test from my office, I get the extension log in screen and password then it just comes up with the screen and "phone" on the upper left and...

I can't find the description for the little icon in the top of the screen that has a handset with a red x next to it. Thinking it is some kind of error. Any help?

Sorry - ip office essential. Think he just has a centuryLink ( local LEC ) DSL modem. I asked the user if anything changed, and they said no. The ports are what I was thinking. I might try a local IP-Phone to see if its the ports on the ipoffice or the centurylink modem.

The phone is a 9511, It is set up as ip phone remote worker. The only one on the system.

Have a customer that has a remote user. since last week the remote user has not been able to hear or be heard when making a call or receiving a call. Replaced the phone, he had an extra one. same result. He can make a call and you can call him but he answers and nothing. I've had him reboot his...

Thanks, will relay info to their IT Guy. After a little grilling I found out he had replaced the sonicwall at the remote location.

Yes it is a sonic wall. What should the ALG filter be set to and the H.323 translations?

I have a customer with a ipoffice rel 9.? They have a remote location that has 6 9608 phones. Their IT guy set up a VPN between the two. It's been working fine for over a year. Last week the remote phones started going down. The phones go up and down, sometimes they stay up for a couple hours...

looking at the Splunk app it mentions that I need Avaya call analytics license. Do I need that for basic call info, ext, duration, number of calls?

Set the system to server expansion mode, put in old SD card. everything is up and running. There was more going on with the cisco smart switch, only certain ports would pass info. Thanks for all the help.