have a customer that has a remote employee connecting to a ip office essential rel 11.0. After the phone boots up just says connecting. The phone and setting works fine from my office, so its not the settings. Spectrum seems to be the problem. I have called them to open the ports 1719 1720, tcp 1300 and RTP 46750 - 50750. They say they did that but it still just says connecting. Anyone had experience with Spectrum.