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  1. RocketJTech

    Battery for Vantage Wireless Handset J2B1 (700512398)

    According to the user guide, it is a 3.7 volt Li-Ion. I just ordered one this morning that fits that description. However, I have no idea on the shape/size. But if it is the shape/size of a standard AAA battery, you may look at the ICR 10440. Long story how I know this (and I'm not sure that it...
  2. RocketJTech

    Voicemail pro on windows - version compatibility issue

    Yes, I have recently ran into a similar problem. This customer is a single site, version 11.0.2.0 (build 23) with VMPro. I tried connecting, using VMPro Client, from several machines. I would get an error stating that the client is the wrong version, and that the correct version is 11.0.200.0...
  3. RocketJTech

    IP office 11.1.2.0.0 build 239 Can not forward call using unconditional forward

    There is a bug, in that, if you use the drop-down selection to assign destinations (like on incoming call routes), they don't work. If this is true in your case, try typing in the destination instead of using the drop-down. Please remember... If it's not the way that YOU would do it, that does...
  4. RocketJTech

    Basic mode to Essential Edition Upgrade Licensing Question

    Not working" and "not supported" are two completely different things. "Not supported" simply means that, as far as Avaya is concerned, you are on your own, and it may or may not work. Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong...
  5. RocketJTech

    9N dialout working with no short code, but dial 8N won't with short code.

    What release is this? Are there any short codes built under Users or User Rights Groups? Also, double-check your line groups, as I have experienced unexplainable, sudden changes in later releases. There is a whole slew of bugs out there. Sometimes a reboot will cause "temporary" features...
  6. RocketJTech

    Caller ID inspect

    A couple possible scenarios are in play.... 1. Because you have the Line Appearances set to "Delayed Ring", someone can hear another phone ringing and wants to see the caller ID before it starts ringing on their phone. If this is the case, set it to immediate ringing, so they can see the caller...
  7. RocketJTech

    authentication error press log in to continue

    1. Press "Login" 2. Enter the extension number, then OK (or #) 3. Enter the login code, which was entered under User>(Your Ext)>Telephony>Supervisor Settings>Login Code in Manager, then OK (or #) Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's...
  8. RocketJTech

    Call Record

    Sounds like a possible memory space issue. Where are the recordings being saved? Are you running out of space there? Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE knows SOMETHING that you do not.
  9. RocketJTech

    1408 says "No application firmware Telephone needs repair" after IPO upgrading 10.1 to 11.

    I know the documentation is not worded very well, but what it means is that, once a port has been used to upgrade a phone, that port will not upgrade another phone until the system has rebooted. I also suggest using a DS8 card's port, instead of a combo card's (if available). Also, for what it...
  10. RocketJTech

    issue-no dial tone and cannot pick up calls

    Try checking the following settings in your firewalls/routers. It may take some trial and error on which should be on and which should be off. SIP ALG H.323 ALG Consistent NAT Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE...
  11. RocketJTech

    issue-no dial tone and cannot pick up calls

    Is this an SCN, or perhaps VPN phones? What release(s)? Phone models? Do the codecs match at both ends? Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE knows SOMETHING that you do not.
  12. RocketJTech

    Weird Park Issue - Park Indicator not illuminating on the phone that originally parked the call

    I seem to vaguely remember a similar issue using a 9611. When I swapped it for a 9608, the issue went away. I don't know if there is a 9611 issue with this, or if mine was an isolated incident. I always used 9608, but had a 9611, for some odd reason. Just a thought. Please remember... If it's...
  13. RocketJTech

    SMTP gmail Less Secure App Access Discontinued

    I have recently moved to the outlook.com solution discussed in this thread.... https://www.tek-tips.com/viewthread.cfm?qid=1814176 It seems to be working just fine.... for now. Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE...
  14. RocketJTech

    Inbound call delay

    What types of trunks are we talking about at the receiving end? A POTS line usually does not actually ring on the IPO until the CID is received, between the first and second rings. Somebody correct me if I'm mistaken, but I don't think SIP or PRI require this delay to pass CID. Just a thought...
  15. RocketJTech

    NEC DSX System Administrator Download and Installation

    Thank you, belvedere, but I cannot get either of those to install, due to the same issue. My guess is that it is some sort of Windows "security feature" blocking the installation. Windows Event Viewer is telling me that the installation fail, with an error code of 1063. I've followed many...
  16. RocketJTech

    issues with IP400 Digital Station 30

    Same procedure as upgrade. Just make sure that you are using the same version of Manager that you want the device to be, and only select the units that you want to upgrade (downgrade). Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong...
  17. RocketJTech

    NEC DSX System Administrator Download and Installation

    My laptop has died, and I got a new one. However, when I attempt to install this software, I get the following Message: "The wizard was interrupted before DSX System Administrator could be completely installed" Is this a Windows 10 issue? Has anyone gotten this message before and successfully...
  18. RocketJTech

    Embedded vm locks up

    Make sure that the slide switch on the edge of the SD Card is NOT in the "Lock" position. If it is, it will prevent voicemails (and anything else) from being erased, thus filling up the useable space on the card. Please remember... If it's not the way that YOU would do it, that does not...
  19. RocketJTech

    Avaya 5410 Replacement

    You may be confused by the fact that the line port is an RJ45 instead of the traditional RJ11. Fear not, for it works just the same. These phones come with two different line cords. One is RJ45 at both ends (for plugging it into an RJ45 jack; presumably with a patch panel at the head end. The...
  20. RocketJTech

    Can I/how to tell if I have a 1 or 2 port PRI card installed without opening the system up?

    Shame on me for assuming that people do things the right way [surprise] Please remember... If it's not the way that YOU would do it, that does not necessarily mean it's wrong. EVERYONE knows SOMETHING that you do not.

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