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  1. chadphoneguy

    Avaya IP Office VM to email issues

    We've had some issues with a handful of customers lately with Avaya IP Office that have embedded VM and use VM to email that has stopped working now that most email providers are blocking 3rd party apps to crack down on email spamming. We used a work around called "app passwords" with 2 party...
  2. chadphoneguy

    Avaya IP Office embedded VM issues, can't delete messages that were already deleted

    thread940-1816508 Referencing the thread from 2022 above. This seems to be the same issue and I've seen it 3x now since that date with the newest 11.1 release. Customer have VMs they delete them, the VM light goes off. Then later the VM light comes back on and it's the same message and it cannot...
  3. chadphoneguy

    Voicemail pro vm to email

    Woah ummm, I didn't attack anybody. Sorry if it came off that way. I appreciate the options, it's just he said in the beginning that upgrading wasn't an option, is all I was saying. Sorry if it somehow sounded like an attack, definitely didn't mean it to. And CarGoSki, I appreciate the option...
  4. chadphoneguy

    Voicemail pro vm to email

    Anybody with any suggestions on what to do for this? VM to email not working on 8.0 Avaya IP Office with VM Pro and a new version of Windows 7 installed. Used to work on the old Windows 7 version. But had to recreate everything when it was deleted when the customer installed the windows 7...
  5. chadphoneguy

    Voicemail pro vm to email

    Westi, QthePhoneman is asking for solutions to fix the issue with what they have now. It did work before on this release. This is a tech that works for me that created this post. He stated in the original post, the customer is not willing to upgrade at this time. Their corporate office is...
  6. chadphoneguy

    Avaya IP Office - MOH wav.file too loud

    ...I deleted the wav file from the manager folder, it wasn't deleting it from the SD card. When you mentioned SD card, a light bulb went on. I went into embedded file management and replaced it with the correct wav file and it started playing at *34 almost immediately. Thanks again for your help.
  7. chadphoneguy

    Avaya IP Office - MOH wav.file too loud

    We did 2 different wav file options to try. The 1st one we did at -14db, but when you played it on the PC it was very quiet. So we did another at -8db and that seemed to be perfect. But didn't matter which one I put in the manager folder it played the louder original volume. My thoughts after I...
  8. chadphoneguy

    Avaya IP Office - MOH wav.file too loud

    I have a customer that we loaded a wav.file into their Avaya IP Office system>telephony>tones and music> wav.file (they are running 11.0) It was too loud, so we used the Audicity app to lower the volume and resaved it, deleted the old file, inserted the new file in the manager folder, renamed...
  9. chadphoneguy

    Avaya IP Office Rel 11.0 with SIP trunks outgoing call issue

    Sure I could send you the config to view. How should I send that to you?
  10. chadphoneguy

    Avaya IP Office Rel 11.0 with SIP trunks outgoing call issue

    ...shows the call connected for about 2 seconds, then it disconnects. The carrier of one of the called numbers is telling NexVortex that there is a * in the outgoing header from the PBX. NexVortex is telling us to change the header. Below is the email I received from them.... "The terminating...
  11. chadphoneguy

    Avaya IP Office with new SIP trunks, incoming calls say "the number has been disconnected"

    Thank you. I figured it out right after posting this. Although we had an incoming call route built for each phone number, I figured out that we needed to build another under "Call Details" under the SIP line 17. Had to "Add" a new for each incoming DID or the provider would reject the call and...
  12. chadphoneguy

    Avaya IP Office with new SIP trunks, incoming calls say "the number has been disconnected"

    Hello. I have an issue with a new Avaya IP Office SIP trunk install. Outgoing calls work fine. But the incoming calls only work to the main number. All other incoming calls to all other numbers says the number has been disconnected. And I ran a monitor and watched as I called one of the numbers...
  13. chadphoneguy

    Avaya IP Office with Spectrum Charter SIP trunks

    I've passed this message on to the tech and he said this makes sense. He'll head out there and try this.
  14. chadphoneguy

    Avaya IP Office with Spectrum Charter SIP trunks

    ...read the paragraph below from the tech that was onsite. Also, FYI, we upgraded the IPO to 11.0 and then installed 8 SIP trunk licenses as well. ***Here is a description from the tech that was out there. "The Avaya job aid for programming Sip trunks on an IPO with Charter Spectrum shows to...
  15. chadphoneguy

    Avaya IP Office Transfer out to a cell phone-VM messages slow and hard to understand

    NORTEL4EVER any new response on this thread after I answered that it doesn't happen if he answers the call? thank you
  16. chadphoneguy

    Avaya IP Office Transfer out to a cell phone-VM messages slow and hard to understand

    Yeah, no not SIP. PRI. No Problem.
  17. chadphoneguy

    Avaya IP Office Transfer out to a cell phone-VM messages slow and hard to understand

    It has never happened when he answers the call. Only from a VM on his cell phone. And I should add, he has Verizon for his cell phone service. The other detail that I left out, is that his wife has Verizon too, and if you choose her option in the auto attendant after hours, it does the same...
  18. chadphoneguy

    Avaya IP Office Transfer out to a cell phone-VM messages slow and hard to understand

    Hello everyone. I've got a really weird issue that been happening with an Avaya IP Office customer of mine. They had 8.1.56 software version. They have embedded messaging and are using an Auto Attendant. They have Comcast PRI for phone service. They changed from a different carrier PRI back in...
  19. chadphoneguy

    Avaya IP Office 9.1.5 with an Avaya BST doorphone and Nortel DOC door controller

    Hello everyone. I've got a customer that we installed an Avaya IP Office phone system 9.1.5 to replace a Nortel MICS. They had an Avaya BST doorphone which was connected to a digital port on the Nortel phone system. With a Nortel DOC door controller connected as well. When the doorphone button...
  20. chadphoneguy

    Switching from a Lucent Definity switch to an Avaya IP Office

    Yes, I did know that. I was thinking of being lazy....lol. If I found an adaptor that was a buck or less than a buck each. I was thinking it would be totally worth it to spend $80- $100 to avoid having to make 80 cords. I will probably just end up cutting off the line cord mod end and replacing...

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