chadphoneguy
Vendor
Hello everyone. I've got a really weird issue that been happening with an Avaya IP Office customer of mine.
They had 8.1.56 software version.
They have embedded messaging and are using an Auto Attendant.
They have Comcast PRI for phone service. They changed from a different carrier PRI back in July to Comcast. And the issue their having started happening a few months later.
There is an option in the AA that lets them press a selector code that dials to an outside cell phone for after hours emergencies. If the call isn't answered on the cell phone, the cell phone VM picks up and they can leave a message.
They recently started getting messages on the after hours cell phone that are very slow and sounds like the person talking is having a stroke or is in slow motion talking. It's very hard to understand the messages.
We recreated the SD card and upgraded the version to the latest 8.1 version.
But it still happens.
So we changed the emergency number to a cell phone with a different cell carrier and it didn't happen with the few test messages we left, but since it was our cell phone we couldn't leave it like that for a night or 2 to test. But since it's an intermittent issue, we aren't sure if we've really pinpointed the problem to be the cell carrier.
Or if it's a translation issue between the Comcast PRI and the cell carrier? Since the PRI was changed to a different carrier a few months ago, it makes me think maybe it has something to do with that?
Anyone else had this issue or seen something similar and have any suggestions?
Thank you in advance for your response.
They had 8.1.56 software version.
They have embedded messaging and are using an Auto Attendant.
They have Comcast PRI for phone service. They changed from a different carrier PRI back in July to Comcast. And the issue their having started happening a few months later.
There is an option in the AA that lets them press a selector code that dials to an outside cell phone for after hours emergencies. If the call isn't answered on the cell phone, the cell phone VM picks up and they can leave a message.
They recently started getting messages on the after hours cell phone that are very slow and sounds like the person talking is having a stroke or is in slow motion talking. It's very hard to understand the messages.
We recreated the SD card and upgraded the version to the latest 8.1 version.
But it still happens.
So we changed the emergency number to a cell phone with a different cell carrier and it didn't happen with the few test messages we left, but since it was our cell phone we couldn't leave it like that for a night or 2 to test. But since it's an intermittent issue, we aren't sure if we've really pinpointed the problem to be the cell carrier.
Or if it's a translation issue between the Comcast PRI and the cell carrier? Since the PRI was changed to a different carrier a few months ago, it makes me think maybe it has something to do with that?
Anyone else had this issue or seen something similar and have any suggestions?
Thank you in advance for your response.