chadphoneguy
Vendor
I have a customer that we loaded a wav.file into their Avaya IP Office system>telephony>tones and music> wav.file (they are running 11.0)
It was too loud, so we used the Audicity app to lower the volume and resaved it, deleted the old file, inserted the new file in the manager folder, renamed the new file to be the old file holdmusic.wav name and saved and rebooted. Problem is it goes back to the old files volume. Has anyone seen this? Is it still playing the old wav.file because it's still there somewhere?
Any suggestions?
Thank you in advance for your help.
It was too loud, so we used the Audicity app to lower the volume and resaved it, deleted the old file, inserted the new file in the manager folder, renamed the new file to be the old file holdmusic.wav name and saved and rebooted. Problem is it goes back to the old files volume. Has anyone seen this? Is it still playing the old wav.file because it's still there somewhere?
Any suggestions?
Thank you in advance for your help.