The Enghouse Contact Center pairs nicely with IPO. I am not familiar with Mitel but it is a strong contact center solution. During a recent comparison with Aura/ CM the only two features it lacked were:
- Call Disposition via DTMF..... The drop down is better in my opinion anyway
- No ZIP tones...
Working on a deployment with all remote phones and apps. As we know IP Office does not accept SIP loads on a 96x1 phone (yet), I have no VPN to play with would prefer to not use port forwarding on the firewall. I will have an SBC for the apps like One-X mobile, so it would be nice to just use...
IPO Running 9.1.6 server edition standard (not select) with 1 Linux server and two IPO500 gateways/nodes.
I know the e129 does not support resiliency today (maybe in R10) but at a remote location can I register the e129 phones to the local IPO500?
I think yes since they are an Avaya phone and...
I know we can click to dial contacts in outlook, and I know with One-X Portal we can click to dial any number in a documents
What about calling other users in the global agrees book of Exchange/ Active Directory? Is that possible? Maybe type in a name in an email to field and right click dial...
Advanced is gone in 9.1... Just an FYI
Also not while they no longer charge for the database dip functionality, I recall it is only support when VM Pro is loaded on a Windows box and not a Linux box.
Guys I did some digging and found this:
A maximum of 3 BM32s can be attached to a 1616-I IP Deskphone when used on an Avaya IP Office Call Platform. The BM32 does not require its own power supply, but instead receives power from the phone which can be powered by PoE (if only one BM32 is used...
Guys if I have a 1616 with 2 side cars connected to a PoE switch, that has a UPS on the PoE switch but not at the desk, what happens if I have a power outage. The desk power injectors will stop working, will the phone completely die?
Thanks for the advice.
I am asking if anyone knows. They are looking to buy an IP Office but need this requirement.
Is there a way to hit the park button once, see the caller id, and if they want that call hit the park button again?
Looking for Something like that.
Weird request. Customer wants multiple call park buttons. They would like to be able to see the Caller ID on each park slot before they pick up.
Is there a way to do this?
Thanks
I am working on an upgrade and want to ensure all the external modules will be supported in 9.1.x. I know from the offer definition that IPO400 external modules are not supported in that vintage. The offer definition reads the following is not supported:
• Digital Station V1: 16 and 30 port...
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