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just in case, H323 should be activated!

the 46XXsettings will provide all those info to the phones. You can backup this file from the web manager then delete it. an autogenerated one will be created by the system and the phone will get yhis new file and should be work. you can copy back the backuped one in case you need to get it...

have you respect the procedure: 1. On a client computer, browse to https://:7071 inthe browser. 2. Enter the User Name and Password for the administrator account and click Login. 3. Select Settings > System. 4. Scroll down to the Additional Hard Drive Information settings. 5. Select the Activate...

Have you tried witrh the default ports range? I don't think your provider uses such big range..

Have you tried with another switch or by using static IP on phones? I have installed last week a SE 11 FP4 with J169 and I don't have this issue.

Hi guys, I want to replace an IPO R9 by a new SE V10. The new server will have the same IP address and users/extensins config. The DHCP is delevered to phones by an other server. The Idea is shutdown the R9 and replace it by the new R10. aS i HAVE 500 extensions, do we need to reboot the phones...

Thnk you for your reply. Do you know if we use automatique login with windows session, witch rxtension would be used? If yes is it complicated to use this method?

Hello, Does any one knows how to not give extensions choises in the "Telephone Extension" field on User Interface, but only his extension? Thank you

Thank you!

That's the question! In the ivr example (IPOCC 9.1.6 DVD), they talk about c.positionInQueue with a topic variable who should be associated to the Mon_AvgTConvWait. But I can't understand where is the link between c.positionInQueue and Mon_AvgTConvWait!

Hello, I program an expescting waitting time on IVR but I always get 0 minutes even with 4 queued calls. Here is what I did: 1)Programe a new tag: EWT_A as user/time 2)New topic variable assigned to the the tag above with initial value 0 3) a- In my IVR with I put in my variable EWT_A_V (local)...

Do you to know how to create it and integrate it is in the callflow? Thank you again!

Any one know how to change the topic name displayed when the call is presented to the agent? I have IVR choices in a topic and need to display the chosen service on the agent phone display. Thank you.

What I need is to calculate the queue position of a call regarding the agent group. Same agent group is used in différents topic, and this position should check calls per same group in all topics. How I can calculate this position? Thank you

Thank you Janni for your answer. Otherwise, can the agent receive a second call on his phone (hunt group/external emergency call), even if the first call is IPOCC TOPIC call? My problem today is a topic call should be treated as emergency, even if all my agent are already in call! I have to find...

Hello, A taskflow has several topics and each agent can answer calls from all topics. but when caller hears the position in queue the ipocc is telling the position in queue for their specific topic. so while there may be number 1 in their topic, if there are calls in other topics. the agent that...

Hi, Any one knows if it's possible to ring many logged agents phones for a single call same way as a hunt group, but through a taskflow? The reason is some topics are treated as urgents and a call has to be answered asap. I can use an external extension (huntgroup on the IPO), but need to use...

Can the agent do it through one-x portal/meet-me and let the IPO make the calls leter?

Thank you a lot four your fast reply!! Level 2 [smile]: Anyway to do that automticaly: the system call the 2 paties put them in a conference for a declared duration and time/date with music on hold for the first who reply?

Hello Every bady, I need your help regarding a new project. We have an IP office preferred edition and we project to sell consulting communication minutes. Once the customer buy the minutes and chose the time and date on our web site, he will be called by our agent and transferred to our...