Change topic name on the agent display

[Madil]

Any one know how to change the topic name displayed when the call is presented to the agent?
I have IVR choices in a topic and need to display the chosen service on the agent phone display.
Thank you.

 

[janni78]

You can't display anything on the phone.

Send you IVR choices to different topics, that way it will show Called Topic and Last Topic.
Otherwise you can have a variable containing the choice that is presented to the agent.

"Trying is the first step to failure..." - Homer

 

[Madil]

Do you to know how to create it and integrate it is in the callflow?

Thank you again!

 

[Tarvez]

Do you want to create New Topic and Integrate on IVR?

 

[vladcbv]

You can create a taskflow like this :

Telehpone call (topic 1 ) -> IVR Script -> if IVR_script_return = 1 if Y go to - > topic2
if N -> IVR_script_return = 2 if Y go to - > topic3 and so on ..