Hello,
A taskflow has several topics and each agent can answer calls from all topics.
but when caller hears the position in queue the ipocc is telling the position in queue for their specific topic.
so while there may be number 1 in their topic, if there are calls in other topics.
the agent that is number 1 in there queue would still wait a long time to reach an agent.
Is it possibel to announce a position in queue for all topics?
(Same things for "c.positionInQueue" condition, when I use it in the "logic condition" fonction in a topic callflow, its calculated only for this topic, not for all)
Thank you all in advance for your help!
A taskflow has several topics and each agent can answer calls from all topics.
but when caller hears the position in queue the ipocc is telling the position in queue for their specific topic.
so while there may be number 1 in their topic, if there are calls in other topics.
the agent that is number 1 in there queue would still wait a long time to reach an agent.
Is it possibel to announce a position in queue for all topics?
(Same things for "c.positionInQueue" condition, when I use it in the "logic condition" fonction in a topic callflow, its calculated only for this topic, not for all)
Thank you all in advance for your help!