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Thanks Curly, Ill talk to ya in the email! JW

ENVIRONMENT: I have an older Nortel BCM 50 system that I am trying to set up for a client, that I am migrating from a MICS system. I am having trouble accessing the BCM remotely. I have a Win 7 PC that I recently reinstalled the OS, it is onsite at the customers premise, where the BCM is, same...

exsmogger: I mis spoke. When I said i was in port 2, I meant the second lan port, the first expansion port. Curlycord. You are a genius. I have respected your posts since I first came to tek-tips. I have read tons of your posts, many have helped over the years!!!! You correctly diagnosed my...

I have a BCM50 Version 1.002.94.j I know, OLD version, but I don't think I have a need to upgrade it. I have added an expansion cabinet. I am using the supplied cable with the cabinet. The cable is plugged into the BOTTOM port on the expansion cabinet, and port 2 on the main BCM cabinet. Both...

Dave, I was making an inside joke for us to laugh at with my new comment, I was NOT questioning your reputation or morality. :) I am not familiar enough with the 4.0 system as it is a different OS (Linux vs Win NT) for the systems I am familiar with, so another user will have to educate you...

Biv, AWESOME job answering my Q's thanks!!! So does telephone programming reside on the MSC card then? What about new options that are now available with the 3.7 upgrade, such as multiple extensions displaying CLID info. Will the new release of software just write new data to the MSC card for...

Biv, If I understand things right, and I am not sure at all that I do, the need to upgrade in a two step process (3.0 to 3.6 then to 3.7)is just to save client data right? Since I have ALL programming already written down, and I truly don't care about redoing the programming from the ground up...

NTEDave, What are the versions of software on the 200 and the new(cough here) 400? Also I will tell you, I use a personalized version of the Nortel programing record for the BCM. You may jsut need to take the time to go through the programming line by line, to itemize everything jsut to make...

Cook, Under the Set programing, in lines there is absolutely nothing for Caller ID. Under (Telco Features), there is an option to change what is displayed on the phone (First Display), and an option for (Auto Called ID), but nothing else for programming caller ID. Under (Lines - Trunk/line data)...

I have a (not upgraded) BCM 3.0 system. Yes I will soon upgrade it LOL. I have a CTM8 for my inbound lines. I am trying to get caller id info to display on multiple sets during the inbound call. There is no AA answering. Maiboxes answer after 4 rings if no one picks up. The line is set to...

Firebird and Dasheen, Thanks for the replies!!! I am on ver 3.0 of the BCM400. currently the only licenses installed on the BCM that I can see, are the VM licenses, and a single IP client license. I have coppied the numbers that are displayed in the "Applied keycodes" section of the UM (is...

Also, how would I save the keycode file to a location off of the system? Do you know the specific filename or folder? I can copy them to a flashdrive and move them to my server, or do a file share directly over the network... I am just not sure what all I should save off of the BCM. Thanks again. JW

Dasheen, thans for the reply. So if I hear you right, I can do a cold restart on the BCM400 and it will not loose currently installed keycodes. I was looking thru the menus and did not find a way to factory default the system. I Conected to the BCM via Term Services and in that menu, I found the...

firebirdscrambler I have a few questions that I am hopeful someone can help with, hopefully you. #1 Per your comments above... A = reboot B = warm restet, telephony data preserved C = cold reset, telehhony data, will reset telephony data to Fac Defaults. Will any of these cause the loss of the...

Curly, thanks for the guide. Simple and too the point, MUCH appreciated!!! JW

Dasheen, what you say is true. The reason for having the lines on the extensions, is because the turnover rate for the 16 to 18 somethings that answer the calls and take orders is steep, and they want it to be easy to transfer calls to managers, "answer lines, put um on hold, page out who the...

I have been doing Nortel for a couple years now. I am looking for a guide to doing call restrsictions. Does such a thing exist? If not, can someone help. I know how to program the system, I just need guidance into which features to program for call restrictions on lines and or sets. Where thoose...

Rico, Have you thought of this idea.... Since your extensions start with 4xxx, You could use options 1,2,3,5,6,7,and 8, in the CCR tree, skipping option 4. Then there is no 4 option in the menu, and no reason for a person to dial 4 anything unless they are looking to direct transfer Hope this...

I have a similar scenario with a client, and here was my solution. This options requires additional programming, but... For my client I have the Auto Attendant set to answer all lines at ring number two, and no lines App&ring at any extensions. This guarantees capture of CLID info. Once the AA...

Ok Next issue. Anyone know how to default into the call pilot? I tried a combination of paswords including 0000, 1234 and many other common ones, but none worked. JW