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CID Delay
- Thread starter djtt
- Start date
Just a thought..what if you made the recp the prime station with a delay of 2 rings, then make the lines ring at another station? Would it not ring a couple of times before it was forwarded to the recp??
RikRodgers
Vendor
Not a bad idea, but DRT to Prime could have some unwanted side effects. I usually set that timer pretty high to avoid them.
- Thread starter
- #4
curlycord
Programmer
You can have both but not at the same same.
In programming the choice is what you will see first.
If DRT interferes with this location then I wonder if doing almost the same with out the DRT and have the that phantom reception forward no answer to the true reception set after 2 rings.
In programming the choice is what you will see first.
If DRT interferes with this location then I wonder if doing almost the same with out the DRT and have the that phantom reception forward no answer to the true reception set after 2 rings.
I have a similar scenario with a client, and here was my solution.
This options requires additional programming, but...
For my client I have the Auto Attendant set to answer all lines at ring number two, and no lines App&ring at any extensions. This guarantees capture of CLID info.
Once the AA is programed you can record dead air, or a brief "please hold" message, and direct all calls to the receptionist through programming of the AA or CCR tree.
The downside is the delay the caller has before getting to a live person, the upside is what you wanted, a delay of two rings, and guaranteed capture of clid info.
PROGRAMMING INFO:
Our client is using a CP100. All lines are set to be answered by the AA at 2 rings.
Login: AA menu: Lines menu: Choose line: Choose table: choose # of rings. You must do this for each line that the receptionist was answering. For table number one, record a greeting, or dead air for one second. Make sure on greeting table one the Atdt(attendant extension) is set to the receptionist extension, typically 21 or 221 ... Make sure the AA menu prompt is off for Table one. If you record a second of dead air, then the caller hears nothing for about 2-3 seconds as the AA plays and replays the dead air message before transfering by default to the ATDT ext. If you record a please hold message, they will hear that twice before being transferred to the ATDT ext. Also make sure that all greetings are set to use table one.
Another option is to just set up the AA with legitimate messages greeting callers and directing them where necessary, you don't have to use it with dear air.
Hope this helps.
JW
This options requires additional programming, but...
For my client I have the Auto Attendant set to answer all lines at ring number two, and no lines App&ring at any extensions. This guarantees capture of CLID info.
Once the AA is programed you can record dead air, or a brief "please hold" message, and direct all calls to the receptionist through programming of the AA or CCR tree.
The downside is the delay the caller has before getting to a live person, the upside is what you wanted, a delay of two rings, and guaranteed capture of clid info.
PROGRAMMING INFO:
Our client is using a CP100. All lines are set to be answered by the AA at 2 rings.
Login: AA menu: Lines menu: Choose line: Choose table: choose # of rings. You must do this for each line that the receptionist was answering. For table number one, record a greeting, or dead air for one second. Make sure on greeting table one the Atdt(attendant extension) is set to the receptionist extension, typically 21 or 221 ... Make sure the AA menu prompt is off for Table one. If you record a second of dead air, then the caller hears nothing for about 2-3 seconds as the AA plays and replays the dead air message before transfering by default to the ATDT ext. If you record a please hold message, they will hear that twice before being transferred to the ATDT ext. Also make sure that all greetings are set to use table one.
Another option is to just set up the AA with legitimate messages greeting callers and directing them where necessary, you don't have to use it with dear air.
Hope this helps.
JW
- Thread starter
- #7
Here is an interesting thing that came up today.
I have a church that needs to provide info. for church times and directions and church ofc. info like fax, web address etc.
This info. needs to be changed every week so I did not want them to mess with the AA programming.
I set up AA so that selector code 1 will route the call to a virtual ( no set connected ) ext. of 401. I programmed 401 as an INFO. mailbox. Recorded the church times etc. then tested it.
When I called I pressed selector code 1 it said "one Moment PLease" then said the person you are calling is not available and routed back to the Main Menu.
However if I answer the call and do a VM Transfer to 401 it works. If I dial 401 from the Main Menu it works.
What am I doing wrong?
Thanks!
I have a church that needs to provide info. for church times and directions and church ofc. info like fax, web address etc.
This info. needs to be changed every week so I did not want them to mess with the AA programming.
I set up AA so that selector code 1 will route the call to a virtual ( no set connected ) ext. of 401. I programmed 401 as an INFO. mailbox. Recorded the church times etc. then tested it.
When I called I pressed selector code 1 it said "one Moment PLease" then said the person you are calling is not available and routed back to the Main Menu.
However if I answer the call and do a VM Transfer to 401 it works. If I dial 401 from the Main Menu it works.
What am I doing wrong?
Thanks!
When you build the node in ccr (1) make it a leave msg and it will transfer to the mbx you want.
- Thread starter
- #9
Deweyhumbolt
Technical User
You can't attach an Info Mbox to a DN, listen to silver.
Adversity is Opportunity
Adversity is Opportunity
SupportDude
Technical User
An informational message in an Info Point must be recorded from a Norstar set through the CCR Admin programming, but it is sometimes necessary for a user to be able to change the informational message remotely (eg. road conditions). The best way to accomplish this is to set up an Informational Mailbox within Voicemail and then assign the mailbox number as the extension number in a CCR Transfer Point. This will allow remote access to change the message by dialing the automated attendant number, pressing **, and then entering the information mailbox number and password combination.
Try this ...
Create an Information Mailbox (Select a Mbox number that will be out of the DN Range Ex 51, 501, 5001)
Initalize Mailbox
In the CCR Create Leave Message Point
Assign Information Mailbox you created to the Leave Message Point
For the Information Mailbox do not use 50, 500, 5000, the system does not recognize the zeros. (System will say Exiting the System).
To verify the mbox number is a DN out of range dial the Extension number, should display INVALID NUMBER.
-SD-
Try this ...
Create an Information Mailbox (Select a Mbox number that will be out of the DN Range Ex 51, 501, 5001)
Initalize Mailbox
In the CCR Create Leave Message Point
Assign Information Mailbox you created to the Leave Message Point
For the Information Mailbox do not use 50, 500, 5000, the system does not recognize the zeros. (System will say Exiting the System).
To verify the mbox number is a DN out of range dial the Extension number, should display INVALID NUMBER.
-SD-
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- #12
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