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Sorry, they are using IP Office 406

They are using IP Office Manager 5.2 The IP phones are Avaya 5602 and they are configured to use DHCP

Hi I have just come to a new company and they have a few issues with their IP phones, one of which is that when a phone is unplugged and plugged back in, it comes up with Extension in use. You can manually enter the extension and password and it works fine, but I'm wondering if there is a...

Thank you

Hi I have just started at a new company that use an Avaya IP Office system. I need to make a few simple changes and create a few additional digital extensions. I have searched the Avaya website for admin guides on Avaya IP Office system, but have been unable to find anything. Can anybody...

Hi MWK is definitely configured on key 16 Firmware version on the 2004p2 phones is: 0604DCJ

Hi We prevously had soft keys displayed on the bottom of our phones when listening to voicemails, which enabled us to rewind and forward voicemails. I know this is possible using key 1 and key 3, but just wondered how we get the soft keys to display again? We are using Nortel 2004p2 IP...

Hi Utreg Thank you for your advice on this thread. One other peoblem I have, is that I want the call to only ring on the ACD phones for 10 seconds, before forwarding to the Blackberry. However I would like to know if it is possible to have all 4 x ACD phones ringing for these 10 seconds...

Yes that sound's like a much better plan, thank you for your advice.

Hi I have created the script below, which is designed so that if nobody is logged into the skillset the calls will forward to a blackberry number. I have also created Boolean entries in the script variables, so that we can remotely change the person on call. The IF statements below should...

Does this Global Plugin need to be enabled in Element Manager?

Thank you for your response. We have an ordered an additional 10 x IP Licences and no upgrade is required. 4 weeks seems like an extremely long time to wait for Avaya to create a licence key! :(

Hi This is just a general enquiry to find out appoximately how long it takes to get IP licences from Avaya. We ordered licecnes over a month ago through our supplier and still waiting for the licences. Just wondering if you experience similar delays or if our supplier just takes forever...

Hi Can anyone advise me how to set a password on my extension number, so that only I can login to any other phone. At the moment the passwords are set to the same as the extension number and so anybody could just start using my extension number. Thank you

Yes that appears to have worked. Thanks for your help

Thank you for your response. The HOML value is currently set to YES, do I need to change this to NO? TYPE ACD CUST 0 ACDN 29005 MWC NO DSAC NO MAXP 100 SDNB YES BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO CALP POS ICDD NO NCFW FNCF NO CWTT NONE...

Hi I have just set up an ACD Agent IP Phone for the first time. As normal, I have to pick the handset up to login using key 0, however when I put the handset down it logs me out again! Do you know if there is a setting I need to change to stop this from happening? Thank you DES IP2004 TN...

Hi I have setup a 2004p2 IP Phone and have entered some names & numbers into my personal directory. However when I receive calls from these numbers, it does not display the names. I have compared the settings with another 3904 phone which does work, but I can't see any relevant differences...

Hi Thank you for your reply. Am I right in thinking that 15 is the maximum you can det the CFN value to? Thanks

That has got it working now. Thank you for your help