Number of rings before forwarding to voicemail

[ellbhoy]

Hi

Can someone please tell me what setting I need to look at, to find out how many times a phone will ring, before it is diverted to voicemail?

Thank you

 

[GHTROUT]

There are two choices, with three options each, so it is not easy to answer in a post. They are defined in the RDR Data block in the CFN and DFN settings - I have a guide to it here:

http://www.ghtrout.com/rdr/rco.html

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Nortel Resources at GHTROUT.com World Famous!
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[KCFLHRC]

This is where you set the parameters in the CDB

CFNA 1-(4)-15 Number of normal ringing cycles for Call Forward No
Answer (CFNA)
CFN0 1-(4)-15 Number of normal ringing cycles for CFNA, Option 0
CFN1 1-(4)-15 Number of normal ringing cycles for CFNA, Option 1
CFN2 1-(4)-15 Number of normal ringing cycles for CFNA, Option 2

Then in the phone programming you set the RCO to represent 0,1, or 2.

So if the CFN0 is set to 4 and the phone is set to RCO 0 then it will forward after 4 rings.

 

[ellbhoy]

Hi

Thank you for your reply. Am I right in thinking that 15 is the maximum you can det the CFN value to?

Thanks

 

[GHTROUT]

If you want to set it at 15 (that is the max), you might as well turn Forward No Answer off on the phone that you wish to ring longer. If you want 15, you might as well have infinity.

Also, it isn't just CFN0-3 - it is also DFN0-3 - you must do both.

http://www.ghtrout.com/rdr/rco.html

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Nortel Resources at GHTROUT.com World Famous!
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