Search results for query: *

This kind of feature is available through your service provider it won't be a setting on the IP Office. You can request a name be tied to a specific number. In cases where multiple companies are using one phone system you may find it necessary to tie more than one name to multiple numbers on the...

Hey Everyone, I have a 3 site customer who recently upgraded to the newest GA5.0.20. Users from Site A would dial Users at Site B and when the user at Site B wouldn't answer it would goto the voicemail box of the user calling instead of the user at Site B. i could see this in debugview so i had...

Yeah it will send out but that's where it fails, this is with our Diversion header selected. But same setup and call forwarding works but not twinning. Although call forwarding still isn't the solution because it doesn't send out original caller party ID.

IPO500 6.0(8) Provider: Paetec We can get calls to twin to external numbers but regardless of manipulating the configuration as per tech-bulletin 115 involving altering send caller ID field under the SIP line configuration; we cannot get the original calling party ID. Has anyone got this to...

I have a customer on an IP500 4.2(14) CCC 5.033 About a month ago the user started saying that their yesterday report which was the: Agent Group Reports -> Agent Grop Tabular Summary(all calls) Yesterday report for all day HuntGroup This report now takes an upwards of 15mins to run and...

Avaya 1608 on 4.2(17) software load, There are only 3 lines for display on this phone and the middle line shows application specific information ie: CallerID. The Avaya 1616 shows 4 lines for display giving two lines for CallerID, the 1608 only shows only the number while the 1616 shows both...

I have another administer who needs to pull reports daily and i installed call center viewer and report manager on his pc but when trying to reach the delta server in the url "'machine'/reporting" it gives me an object required error and shuts down. Did i miss installing something?

Thanks for your response i found that too and toggled it to none and still had the same problem. The funny thing is this never happened when she didn't have her extra button expansion module on a 9630 phonhe and only the 3 call appearances of one VP on her button list. She then needed the...

Almost everyone's CV1 is set to 99 and I did noticed the the COS: was set to 1 and COR: set to 4. could this be the problem? I read into COR and didn't see anything about coverage either. 1 2 3 4 5 6 7 8 9 Auto Callback n y y n y n...

I can also confirm on the 3 execs that they do not use forwarding. I don't see the description for the execs to find out if they are being covered by the receptionist.

Where can i find out if they terminate to the principal extensions? This is the button assignment for the bridged appearances. Again i appreciate any help you can give me on locating my errors. display station 613 Page 6 of 7...

We'll she isn't necessarily in their coverage path they are all in the 99 cover path over 90% of the company because that is the cover path that leads to h99 which is voicemail.

Also i believe everyone in the company is part of cover path 99 which leads to their voicemail.

All 4 users are a part of the same coverage path 99. Coverage path 99 shown below is a termination point for hg99 which is voicemail. My thought was because the exec asst is on an expansion module that these calls were acting weird and following her cell phone when ec500 was set. You stated...

We have an executive receptionist who has bridged call appearances for 3 executives. When she leaves for the day or walks away from her desk she sets her EC500. The problem is all the calls follow her and she only wants calls directed to her extension to follow her. Is there an toggle or setting...

I would open up debug view to see what is really happening when you option out in your AA.

I've run into that problem many times and i finally just recycle the extensions properly each time by setting the current user to hot desking and having them log out of the phone using Shortcode *36. You can give them a login code for hot desking under the users telephony tab in Manager. Then i...

A little unrelated, funny experience with DBN. I got a call that one person wasn't working and everything was set up like everyone elses. Then i found out 'Bob' ... presents himself to clients as 'Robert'. Make sure that when dealing with these dual named or nick named individuals that they know...

There is a subtle difference between the way each ring breaks in internal vs external calls. Some rings may be easier to tell than others i would just play with the different rings but it does take some getting use to before being able to know if the call is internal or external by sound.

What software load are you coming from? Is this the only module you have?