Dial by name - One user not working

[Mortigan]

It's just been brought to my attention that one user is not able to get Dial by Name calls. I just tested and confirmed that when entering her name at the prompt it does not find her. Does anyone know of any reasons why this might happen?

Thanks.

Joe

 

[scottjc]

Have you checked the windows Fire Wall?

 

[amriddle01]

Has she recroded her name for her mailbox? Without it it will not find her

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[mattKnight]

>Has she recroded her name for her mailbox? Without it it will not find her
Or set for ex directory, or no full name entered

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Infinity306]

Name spelled correctly in Manager?

 

[Mortigan]

Her name is spelled correctly and I did not "ex directory" her. I do believe its the fact the her name isn't recorded yet, I didn't realize this would cause her to not be dialable. I'll try it once she records her name.

Thanks!

 

[amriddle01]

That's the problem, when you select the name it plays the recorded name to you so without it it can't work

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[sgorena]

A little unrelated, funny experience with DBN. I got a call that one person wasn't working and everything was set up like everyone elses. Then i found out 'Bob' ... presents himself to clients as 'Robert'. Make sure that when dealing with these dual named or nick named individuals that they know that IPO looks for the name thats placed as their User profile.

 

[Infinity306]

or create a dummy user with the name bob and have them record their name there as well, just have the dummy user forward all calls to their extension.

 

[Infinity306]

1's with robert and bob wont even work if you instruct people to do first 3 letters and #. although if you have a lot of those you could just kill dial by first name and only have dial by last name..