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  1. gutwrench

    MICS loosing routing from power outages

    you cannot use route 000 for PRI. Why not 001? I'll look into the Rel 02 Data carts. Weren't Rel 02 carts included with new software since like 6.0?
  2. gutwrench

    MICS loosing routing from power outages

    varied releases. 4.1 thru 7.0
  3. gutwrench

    MICS loosing routing from power outages

    So, I have several customers who loose their routing after recovery from a power outtage. Typically, the syptom is after power outtage, customer gets NO FREE LINES in display when they dial 9. What changes is the pool on the route changes to default, Pool A. Changing the pool back to PRI...
  4. gutwrench

    call pilot call reporting

    Be sure the "enable data stream" is checked in the Call Pilot Manager. If that dopesn't work, uninstall and retry.
  5. gutwrench

    Powering a CAP/KLM with a port???

    Interesting. Thank you all for the input. No time to try today, but I'll monkey around with it (polartity) later this week, to see if I can get the KLM to come up and post findings.
  6. gutwrench

    Powering a CAP/KLM with a port???

    I agree it's a waste of a port. I even checked by price and it is cheaper (and easier) to use a SAPS rather than a port.
  7. gutwrench

    Powering a CAP/KLM with a port???

    Perhaps I was unclear in my original post. Just to clairfy, The CAP takes an additional port than the one connected to the phone. I have tried with little (no) success to duplicate this. Is there anything special I would hav to do with the wiring or programing?
  8. gutwrench

    Powering a CAP/KLM with a port???

    I know what you are saying, but I have seen it with my own eyes. The power comes from a port. I know because I had a call back from using that port for another phone. I reconnected the CAP to the port and it started working again. However, under port/DN status, no device is recognized. It blew...
  9. gutwrench

    Powering a CAP/KLM with a port???

    So I have aquired a new customer. Their system is an MICS 3.0 s/w. The CAP mod on the reception phone is being powered by a system port. Yes it is... I have been unable to duplicate this on any other systems. Before this particular 3.0 system, I had never seen it before. I used to think it had...
  10. gutwrench

    Reporting for Call Center problem

    Thanks guys. No. I didn't upgrade the reporting software. Ugh. Guess that's what I'll try next.
  11. gutwrench

    Reporting for Call Center problem

    It's been a while. Hello again all. So, I did a software upgrade to 3.0 on a Call Pilot. Since the upgrade, the reporting for call center and the IPview are not collecting data. I assume the point of failure is the reporting server application. I have not changed anything there and I am at a...
  12. gutwrench

    bad target lines???

    Ace, thanks. Agreed, usually a target line is a target line. However, this scenario is is what I would consider unusual, hence the post. As I said, I have tried different combinations of lines and digits and phones, including setting the "bad" target to private to strip it from anywhere else...
  13. gutwrench

    bad target lines???

    phoneguy, as stated in my previous posts, that particular target does not work. Same digits on other lines are fine. lugerlover, target 335 not 355. Yes, the customer does want to use all of their DIDs. Did you guys actually read the thread before posting?
  14. gutwrench

    bad target lines???

    Hello all, Thanks for posting on this. I have tried differendt digits on different targets and the digits in question/use to other targets. They all work fine. I tried call forward and AA settings as well. Assigning a different target with the desired digits works fine. I am sure it's some...
  15. gutwrench

    bad target lines???

    Anybody know anything about bad target lines? The customer in question is on 4.1XC and target 335 does not complete call to the extension. I get a partial or no ring then the call goes to the attendant. Tested with other targets and they work correctly as programed. Any ideas about how to...
  16. gutwrench

    Is there a way other than RAD to reset Installer password?

    Got it. thanks.
  17. gutwrench

    Is there a way other than RAD to reset Installer password?

    So, the options are: 1) Go through Nortel 2) Reprogram the system 3) Get into system programing with a RAD. Anybody else?
  18. gutwrench

    Is there a way other than RAD to reset Installer password?

    Thanks. Can you elaborate on "debug". I was already aware of the "reprogram the system" method...
  19. gutwrench

    Is there a way other than RAD to reset Installer password?

    So, I know I can get in with a RAD. Is there any other way through the dialpad to reset the Installer's password to default? Thanks! Scott
  20. gutwrench

    Programming PRI on norstar system first time.

    senk1s, In response to your post, I have had several customers with "buggy PRIs". Is it a fair assumption that upgrades beyond 4.1 would continue the buggy behavior as opposed to doing a startup and then reprogramming on a higher s/w rev. from scratch? Or, should an upgrade shake all that out...

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