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I think the Road Map was pretty muddy. They told everyone that the branding will change in a couple of years (OR more). They way the put it was "with a long tail". They plan to integrate the features of both products and most importantly compatibility with all phones. The installed base for...

Try http://www.telecost.com. RSI is a Cisco Partner with CDN designation. Spotless http://www.pbxinfo.com The Internet Source for PBX, IP PBX, VOIP Fourms

You can also try going to http://www.callaccountingsoftware.com Spotless http://www.pbxinfo.com The Internet Source for PBX, IP PBX, VOIP Fourms

I really don't know the answer to that. You would need to contact RSI. I only read about this feature in their literature recently. I think it is only for the newer LAN CTE versions. I would suggest you contact their Director of Sales. Spotless

There is external software that works with CTA and BCM LAN CTE which I believe is sold by RSI which will now capture agent ID. This is somethign recent. I believe it is part of their tools CTI Pack.

The internal activity reporter is not downloadable. In fact, it is limited in scope. It only retains 4 days of data before discarding it for the next day. It has some static reports but then again what do you expect for free! If you need CSV, you will need external software to manipulate the...

BCM 50 does not have any kind of serial stream. They offer an CDR Push/Pull mechanism and a socket stream. Both require Nortel tools to work. Some Nortel Developer partners offer collection software and call accounting because they are given the APIs to use. RSI has the largest collection...

RSI is the only vendor that is cross-platform that I know. They have Avaya, Cisco, Nortel, ShoreTel and whole bunch of other compatible lab tested products. I think they are sold by most of the major channels. I started recommending the stuff about 10 years ago. I have never had a problem...

The best is by far RSI. http://www.telecost.com Huge list of compliance with many vendors.

RSI has now integrated the ConverTec console into their product suite Visual Rapport Console.NET It looks like they have partnered on this product. http://www.visualrapport.com/vr.htm?Console.NET

Check this out.... OSHAWA and BURLINGTON, ONTARIO – February 25, 2009 - Resource Software International Ltd. (RSI) and ConverTec Inc. jointly announced today a landmark technology transfer and branding agreement. RSI will add the ConverTec desktop productivity and console applications to...

Is there a way using PHP to auto-create/delete a temporary email box on the fly? Spotless http://www.txt2day.com

Call Accounting Mate is awesome for the price and it is web based. S16

If you look at RSI tools CTI Pack, it is on their website www.telecost.com/nortel (i think its an option on the sidebar products). It requires LAN CTE and you would need their Revolution Web, Call Accounting Mate? or some other call accounting system. tools CTI Pack creates the CDR in Norstar...

Internal calls can be derived using RSI tools CTI Pack. They produce a CDR record using LAN CTE (same format) as regular calls except they are EXT to EXT. S16

Internal calls can be derived from the RSI tools CTI Pack third party app. They produce an SMDR record for all call types including EXT to EXT. You would need to use a LAN CTE license instead. S16

You could run a scheduled task on the host server. The task could be a simple script, batch file or executable that APPENDs the files together under one name (i.e. cdr.dat).

I have used the RSI third party app with their Shadow CMS product. I did not know that Call Accounting Mate is recommending its use with their application. Nortel Activity Reporter provides CDR Pull built right into the software (for BCM 50 Rls. 3.0 and later). S16

I forgot to mention, Nortel now offers Nortel Activity Reporter that does the full job of data collection, call accounting and management of CCR, VM and Hunt statistics. S16

It is possible to do exactly what you are looking for using third party software. You want to have forced/verified (or unverified) account codes for billback. Look at tools CTI Pack from RSI at www.callaccountingsoftware.com. It does exactly that and works with Equitrac