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great help guys. thanks.

does anybody know what is sccs 5 feature pack 1? im trying to install sccs 5 rev3A CD on a window 2003 server, and it always fails. when i browse the sccs5 NTP, it said the sccs 5 is supported on windows 2003, "ONLY FOR SCCS 5 FEATURE PACK 1 OR LATER".

yes i can ping the MICB from the Mail Server. is this anything to do with DNS issues??

call pilot mini can be used by outside caller to access or login to the voicemail box, simply by dialing 81. can this be disable?

our micb 2 email notification is not working. what are the parameters to check? i already set the email server IP Address on the System Properties tab.

what is your settings on keys 00, 08, and 09? Print and post your TN here.

the SDN has a corresponding Application Name. This Application Name can be opened using Application Builder, once on the App Builder, look for the Thru Dial block (right click then properties). On the bottom part of the opened window you can see there the RPL.

guys the problem was on the OS installation. apparently TAPI 3.0 do not want the OS to be installed using Smart Setup Utility. what we did was to install the OS first with SP1, then build it from there until we installed SP4. weird, but it is working fine now. cheers.

thanks i'll check that later. another thing, is tapi supported on win 2000 advance server?

on hold is not included on the the SCCS Standard Report, but you can extract this using Database Query (excel for example). you can count transfered call, though im not sure what particular report it is located. cheers.

i acquired the tn of the acd phones. configure it with ast and iapg. i can manually login on the phonesets. but when i used the tapi to login, its like logging in as an ACD login (not a symposium login). what are the things to check? also can somebody post the pabx packages (LD 22) needed...

i have a callpilot 201i version 2.0 that always hang. the card needs to be unseat on its shelf, then put it back on. but each time i do that sometimes it won't power on, i have to unseat it again and wait for few minutes then put it back again to its shelf before it powers on. is this a virus...

look for the Server Application CD, and run upgrade. this will take your system out of service. after the reboot you will see that your system has an additional 20 agent license.

all configurations looks fine. (and it should work). how about checking the physical connections? patch cords, etc.? are you using a hub or a switch? did you check the vlan settings on the switch?

call pilot mini is different from call pilot (201i, 702t, etx.) you will only need an acd-dn (say 1990), you will not need the 1900 anymore. it is true when you dial internally the nortel call pilot prompt would be played, and when you dial externally the auto attendant will answer. it is...

i am not much in favor of integrating nortel and cisco, nortel has a lot of patches and so does cisco, integrating this two is worse. though i have two sites currently running with these setup. ask your cisco vendor to give you this manual: cisco icm software acd supplement for nortel symposium.

i could say it is safe, i have multiple site with itg's on it and so far all is working perfectly. though i am not sure if nortel recommends this actions. also, pressing the reset button is necesary when you change configuration on the itg. with that it also answer you second question. you may...

SCCS can ONLY work on a Nortel PBX (and their serial numbers should match). And yes Cisco ICM can work with SCCS.

Backing up of data then storing it back is critical. Nortel NTP has a detailed procedure of ver4.2 to ver5.0 upgrade. It has an option of upgrade using the same server and also on a different server (for minimum downtime). Goodluck.

ITG>cardReset ..this is same as pressing the Reset button on the ITG card faceplate.