IPSI is right here. HA is worth an option. But going to SUN V880 would be a costly affair,instead you can go for Sun Blade 150. It may not be as rugged as V880, but is certainly more rugged than Ultra 5. The hard wares for both the servers must be identical though.
Share Knowledge and Gain...
Since you are collecting the data from 8 different sites, you must be collecting huge amount of data and that too different for different sites. If something goes wrong with ur existing CMS server then you will lose all this data.
I think you should go for this option, although u need to...
The problem here is the high volume of calls in that period which is generating the call records at equal pace.As Avaya has pointed out you must be exceeding the 400minutes/20 min limit or in other words the call_rec table in CMS which stores the call records is getting full to the capacity of...
The call would go to the agent whose primary skill level is 3.As this is ead-mia. And the agent with primary skill is having higher authority than the one who is multi skilled.
Nagesh
Are you using Definity prologix. If so then for VAL card you will need an extra CLAN card. I faced the similar problem at one of cutomer's site. The problem is if we use VAL card with Prologix then the prologix's resources are shared and VAL card doesn't get enough resources. To solve this you...
Are you using tie lines. If so consider switching to ISDN PRI. Also do you have a direct connectivity between your PBX and local vendor. Or does it go through any MUX like Passport or IGX.
If so it can be an issue related to the integration between Definity and these MUXs
Nagesh
do u want to conference a call which is being observed? definity features dont allow this.
but then there is one way to do it.u must be haveing a remote service observation number for which u have deifned a VDN and A vector.
u can dial that 11 digit number used for remote observing if u want to...
Natoli
i m sending u my working configuration of ISDN PRI.plz check it with urs and tell me whether it was useful to you or not.
My TRUNK GROUP CONFIGURATION HERE
display trunk-group 12 Page 1 of 22 SPE A
TRUNK GROUP...
lopes1211
by your station's COR needs permission to do a FAC test call
do u mean the field Facility Access Trunk Test to be set y
if yes.then it is already set yes
is there anything more required
Nagesh
i tried to put the facity test call on my system.but after dialing the channel number i get an ambulance tone.
my facity acces code is 572.
so when i dial
572 01313XX i get the ambulance tone.i can not dial the test call number.
any suggestions
Nagesh
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