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  1. Textron68

    Magix R2.1 v8.0 Acting oddly

    It appears as though it was the Socket Magix. Our Field Tech did find it still connected and since removing it the System has not acted up.
  2. Textron68

    Magix R2.1 v8.0 Acting oddly

    I've been doing that. The error log is clear dating back to Feb. I was checking the Access Log after this last incident which occured about 45 minutes ago and found an entry SPMD (I'm remote so all my entries are SPMR). We use to have Socket Magix for remote access, but we had so much trouble...
  3. Textron68

    Magix R2.1 v8.0 Acting oddly

    It's a good place to start. Thanks for the input. I'll let you know.
  4. Textron68

    Magix R2.1 v8.0 Acting oddly

    So, I've got a Magix R2.1 and it is having an issue with the System going busy for no apparent reason. Users report that over the past 24hrs they have had 3 occurances where the phones start beeping and the displays read 'Wait, System busy'. I've looked at the access logs and the only entry is...
  5. Textron68

    Odd RCF issue

    System: Merlin Magix Release: R2.1 v8.0 Mode: Hybrid/PBX Trunks: Single PRI Issue: I have a user set up to be able to Remote Call Forward his extension to his Cell phone. Set Type: 4412+ Remote Forward Allow = Yes Trunk Transfer Allow = Yes I have added a Transfer button to the extension...
  6. Textron68

    PRI Circuits and deliverence

    -Not specific to IP Office (but relates to T1/PRI circuits) True Story: Client (Hospital) had a circuit that had run fine for years. They upgrade (+/_ 12yrs ago) from an old Horizon to a Definity. Upgrade happened in late winter. Early spring and the circuit started to occasionally drop out...
  7. Textron68

    Unity Connection - Call Handler

    Basic Auto Attendant rules apply. Design your call flow first and work backwords. Under Call Management - Select 'System Call Handlers' Select 'New' provide name and extension... Goto - 'Edit' -> Caller Input Modify menu as desired Goto - 'Edit' -> Call Handler Owners Put in the Extensions that...
  8. Textron68

    New Phone System Question

    Robert-- Something to consider would be some specific features that would benefit your business model. You said that you are consulting… do you bill clients for phone time? If so, you should make sure your system provides services like account code entries to track your phone billing (popular...
  9. Textron68

    New POTS lines not reachable

    allisland--- I understand very well that the issue is on inbound long distance calls from other carriers. The other carriers route to the LEC/CLEC that carries the area code/prefix. Than it is carried over to the customer number. When Dale's service account was set up with Verizon in the...
  10. Textron68

    New POTS lines not reachable

    Verizon is your Carrier, multiple Carriers flow threw the Local Exchange... The issue is in your local LEC/CLEC office. The database at the LEC/CLEC needs to be corrected. Something didn't happen when your dialtone was delivered from the Central Office.
  11. Textron68

    Night service to forward to an external number

    In System Programming -> LinesTrunks -> (More) -> PrncipalUsr
  12. Textron68

    ASA export data

    My suggestion is get a list of people with authorization and need the ability to re-route calls. Create an AD Group for that purpose. Take it out of the System AD list to prevent giving anyone access to it. Than if something like that happened again, you have a small group of extensions that...
  13. Textron68

    ASA export data

    So the assumption is that all your extensions have 'System' set to Abbreviated-Dialing List 3. Anyone who knows the Feature Access Code for accessing the Abbreviated-Dialing List, say *03, has access to Dial Code 98 (*0398). If your looking to see who has an AD button for List 3 DC 98, I don't...
  14. Textron68

    Zone paging with CallManager

    Take a look at PCMSYS3 (Bogen). http://www.bogen.com/products/telephonepaging/
  15. Textron68

    Legend R7 – 2nd PRI setup pool 8

    Here are the highlights from the system. Slot 4 PRI is LEC and works fine... Slot 7 is to Cisco and we are able to pass calls to the system to extensions, but unable to call from extension out to the Cisco. A System : Mode A : Hybrid/PBX A Slot # 0: CKE4 CPU A...
  16. Textron68

    Legend R7 – 2nd PRI setup pool 8

    The location is on 4-digit dial plan. The Intra-company dial plan is 7 digit (3-digit location + 4-digit extension). The standard dialing from the PBX sites is dial 9 for local/long distance calls and dial 8 for intra-company calls. That is the standard we are implamenting. We have more than...
  17. Textron68

    Legend R7 – 2nd PRI setup pool 8

    That was their orriginal config, but we've had them change it to PRI 4ESS - B8ZS - ESF.
  18. Textron68

    Legend R7 – 2nd PRI setup pool 8

    Have a Legend R7, working for years with a single PRI from LEC. We are adding a 2nd PRI from our Cisco Router for Intra-Company calls. The PRI is programmed and works on inbound calls. Having trouble on outbound calls. I have the channels set up in pool 8 and phones have pool access 8...
  19. Textron68

    Merlin Legend

    Offer one suggestion... Label and disconnect the extensions on that 50 pair so they are not shorted out during repair. If the ports have not already been damaged, this may prevent trouble arrising during repair.
  20. Textron68

    Analog to digital

    There are several things to consider. 1. You say analog PBX, I think you mean traditional TDM PBX. 2. What type of phone are you trying to set up at the remote location. Is it a traditional 'analog' phone like you would have at your house? or is it a Nortel specific 'digital' phone that has...

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