phonedudeSr
IS-IT--Management
Does anyone know the step for creating an Auto Attendant menu (Call Handler) on Unity Connection 8.x?
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Unity Connection - Call Handler
- Thread starter phonedudeSr
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Basic Auto Attendant rules apply. Design your call flow first and work backwords.
Under Call Management - Select 'System Call Handlers'
Select 'New'
provide name and extension...
Goto - 'Edit' -> Caller Input
Modify menu as desired
Goto - 'Edit' -> Call Handler Owners
Put in the Extensions that will be able to modify the announcement.
Of course 'Save' as you progress through
Hope this helps. This is just the basics, quick start.
Under Call Management - Select 'System Call Handlers'
Select 'New'
provide name and extension...
Goto - 'Edit' -> Caller Input
Modify menu as desired
Goto - 'Edit' -> Call Handler Owners
Put in the Extensions that will be able to modify the announcement.
Of course 'Save' as you progress through
Hope this helps. This is just the basics, quick start.
- Thread starter
- #3
MitelInMyBlood
Technical User
You will need to set up a CTI route point for the DN on the call manager also and then set it up to CF Always to VM.
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