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list integ This will display every announcement on your val board(s) and will include the length in seconds.

The whisper is not included in HOLDTIME. But it is included in RINGTIME.

Our main site uses an S8730 with CM 5.2. Up until now our LSP sites have been G350's. We're bringing on another LSP site soon, and as the G350 is no longer available our BP has recommended the G430. Are there any known issues, problems, or 'gotchas' with the G430 that we should be aware of?

Insert | Field | Time Report Run

Turns out that the temp folders were full so could not be written to. Clearing the cache resolved the issue.

We are running Modular Messaging 3.1 with an MSS backend. One of our subscribers has the Outlook Client for Outlook 2007 and when she tries to open a fax she gets the following error: Microsoft Outlook Cannot create file: faxatt.tif. Right-click the folder you want to create the file in, and...

You have to save the name of the new report first, then go to "get copy of report" and locate the existing report you're copying in. You should be able to save the copy after that.

oops - simultaneous post - thanks 4merAvaya!

Can you be more specific about what you're trying to do? If you're just trying to insert a step above an existing vector step, press F6, then i and the step number you want to insert the step above. For example to insert at step 7, you would type F6 - i - 7

It might be helpful if you can post the main vector (the one with 5 options) - that way we can see if there's anything that might be counted as an outflow that doesn't flow into another vector.

Unfortunately, the CWC table doesn't capture logid so you won't be able to build a CMS report to capture CWC by agent. Does anyone out there know if you can use Agent Trace or ECHI data to help lopes1211 get the info they need?

We are planning to upgrade from NICE Perform 1 to 3.1, and are considering using VMWare now that it is supported. Is anyone running Perform 3.1 with VMWare, and are there any known issues, gotchas, or other considerations that we should be aware of? Thanks!

Did you check to make sure they are not getting RONAs?

You can do this through a vector routing table. Use command "add vrt xx" (where xx is the number of the table) to create the table, and enter 415+ on line 1 of the table. Your vector will have these steps: 01) Goto step yy if ani in table xx 02) (normal vector steps here...) yy) route to...

I see... sorry then, to the best of my knowledge that info isn't available in BCMS

Edit - forgot you're using BCMS-Vu. In that case just run the VDN report for the unique VDN (not the li bcms vdn command as you would through ASA)

If you set the RONA destination to a unique VDN, you can run a list bcms vdn to see the number of calls that RONA'd.

Has anyone here worked with DigiVoice before? I would like to hear any comments about your experiences with them before, during, and following installation. Please PM me: wil <at> zakaroo <dot> com

I believe the command is "reset meet-me-vdn

Yes, you can only queue to a maximum of 3 splits simultaneously.