bobbywires
Technical User
How do i go about inserting a new treatment when i change a vector?
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Vectors 1
- Thread starter bobbywires
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1
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Can you be more specific about what you're trying to do?
If you're just trying to insert a step above an existing vector step, press F6, then i and the step number you want to insert the step above.
For example to insert at step 7, you would type
F6 - i - 7
If you're just trying to insert a step above an existing vector step, press F6, then i and the step number you want to insert the step above.
For example to insert at step 7, you would type
F6 - i - 7
AvayaTier3
Technical User
Press 'Esc f 6' for Vector Editing
escape, then f, then 6 to edit vector
i then hit help will return help (below for cm5)
Edit (i/d/v/c/u):
Enter: insert 1-99, variable A-ZZ, or delete/comment/uncomment 1-99[-][1-99],
Var AA: 1st newest ani COLLECT G L=16 S=1 ASGN=[8662428190]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
escape, then f, then 6 to edit vector
i then hit help will return help (below for cm5)
Edit (i/d/v/c/u):
Enter: insert 1-99, variable A-ZZ, or delete/comment/uncomment 1-99[-][1-99],
Var AA: 1st newest ani COLLECT G L=16 S=1 ASGN=[8662428190]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
- Thread starter
- #6
bobbywires
Technical User
Do users have to log out their agent logins for it to take effect?
No, it takes effect immediately.
Depending on the change that you are making, you might want instead to create a new vector, and then point all of the appropriate VDN's to the new programming after testing.
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”
Depending on the change that you are making, you might want instead to create a new vector, and then point all of the appropriate VDN's to the new programming after testing.
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”
AvayaTier3
Technical User
If you make changes to agents from the SAT, the agent must log out and log in to have the new skills.
If you make changes to agents from cms it is done in realtime and they do not have to log out and log in.
status station xxxx (voice terminal extension)
sataus station xxxx (agent extension)
list agent xxxx (agent extension)
go to last page to see what skills they are logged into.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
If you make changes to agents from cms it is done in realtime and they do not have to log out and log in.
status station xxxx (voice terminal extension)
sataus station xxxx (agent extension)
list agent xxxx (agent extension)
go to last page to see what skills they are logged into.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting
Vector changes are real-time.
Agent skill changes are either real-time or pending; as AvayaTier3 describes.
If you are making the vector change in order to queue calls to a new skill, of course you must already have agents active with the new skill set before the calls will be delivered.
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”
Agent skill changes are either real-time or pending; as AvayaTier3 describes.
If you are making the vector change in order to queue calls to a new skill, of course you must already have agents active with the new skill set before the calls will be delivered.
Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”
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