Cannot Create File Error for faxes in Outlook Client

[wil19148]

We are running Modular Messaging 3.1 with an MSS backend. One of our subscribers has the Outlook Client for Outlook 2007 and when she tries to open a fax she gets the following error:

Microsoft Outlook
Cannot create file: faxatt.tif. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.

We haven't made any changes to her Outlook client - everything was working correctly yesterday. The user mentioned that the problem also occured last week but went away the following day.

We have over a dozen other users running the client on Outlook 2007 with no problems at all.

Any clue as to what might be causing this and how to resolve it would be appreciated!

 

[KenMeans]

Sounds like a permissions issue.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[wil19148]

Turns out that the temp folders were full so could not be written to. Clearing the cache resolved the issue.