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We have a fairly complex amalgamation of systems here. A Nortel connected to an 8710 which are both connected to an 8730. When one calls from the 8710 to the 8730 it goes through fine sometimes and other times gets a wave-off. I did a list trace on a station and when it fails I get a "denial...

Wouldn't both sides of the service observed conversation be on the receive side of the transaction? I have made several calls on the Polycom and they sound loud and clear.

I set up a polycom speakerphone (2500 set) for service observing in a training class and it works but the customer side of the conversation is quiet. They can hear the agent fine but barely make out what the customer is saying. I duplicated a phone they had been using with no trouble. Any...

Thank you, I forgot it was at the VDN level and was looking for a step in the vector.

The end user wants an ear pop for the agent to hear (but not the caller) so they can identify where the call came from. If I add an announcement to the vector the caller will hear it to. I can't find how to do it so only the agent hears.

I have three call appearance keys. The forth key in CM is the MWL (AUT-MSG-WT) but doesn't show up on the first page. I even took all the appearances off and it still was on the second key. It looks like only Call Appearances and Bridged Appearances are the only things that show up on that...

An Update... The Message Waiting Light does come on but you have to scroll to page 2 of the screens to see it. Is there a way to get it on page 1? It is on button 4 but doesn't show on page 1 even when the screen width is half.

We have some end users with a group mailbox (Message Manager) and want an indication on each of their phones that there is a message in that group box. They all have IP phones (9611). I tried putting an AUT-MSG-WT button on their phones with the extension of the group box but it doesn't work...

I have an end user that tells me she had a call holding for 5 minutes, queuing on a skill with priority 4, when another call came in on a different skill, priority 4 and that call was answered first. There were agents available with both skills. How does the priority work and is there a time...

My remote cabinet, loop 80 is not working. shows XPEC DSBL. I tried ld 32 enxp but recvd NPR0087

Is there an easy way to clean out old mailboxes? I have 1700 mailboxes and probably half of them are not active. Is there a way to see the lest activity and delete the ones that have none?

I checked the working drives and they are working, spinning and read/write enabled. The error I am getting says something about phrases not being found. Users can listen to, and record messages but when they try to redo their personal greetings they get an announcement that "you have reached a...

Avaya told me how to "turn on the engineering bit". At the Boot prompt, hit Ctrl +DD, type "byte 808007b4" to check it. If it comes back with "808007B4 39" type (at the CF_DIAG: prompt) "808007b4=45" then BOOT ! This appeared to work, although on the second or third reboot it reverted. I...

The bad drive is no longer in the system. When the system went down the only way I could get it to boot up was to take the bad drive, drive 0 out. The system went through a bunch of things and came up with just the system drive in 1 and the message drive in 2. All attempts so far to replace...

My two system drive Aria is running on one drive and now it will not record personal greetings. The current greetings are accessible but cannot be changed. The end user hears a message that they have "reach a position in the software that is of interest to the administrator" Is there something...

This is the first time I have done this. I don't know if the Engineering chip has been turned on. I will call Avaya to see if they can tell me but they stopped supporting this in June so I don't know if they will talk to me. To clarify... I put the old drive back into drive bay 0 before I...

We had a power issue and the Aria 250 did not boot. It said it did not see the system drive (in drive 0). I removed the drive and it booted up on the second system drive (in drive slot 1). I am attempting to replace the faulty drive. I put the old drive back in slot 0 and tried a garbage...

I have an end user asking me to change the "call rotation" on a split/skill. He wants agents to receive calls in specific order. They all have the skill, 86, as their primary. How and where do I set this order?

How do I get the number of calls, both incoming and outgoing, for a given trunk group?

His concern is if and when an agent forgets to log out at night, the numbers are skewed. I think it is a management issue but that is what he wants.