I set up a polycom speakerphone (2500 set) for service observing in a training class and it works but the customer side of the conversation is quiet. They can hear the agent fine but barely make out what the customer is saying. I duplicated a phone they had been using with no trouble. Any thoughts?
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Service Observing
- Thread starter mnortman
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smokinjoe2938
Programmer
have you tried to make a phone call from the polycom? maybe a bad port on the switch?
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AvayaTier3
Technical User
analog trunk levels cannot be increased. If your customer calls are on digital trunks, you should hear them fine.
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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