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Hi I've never done CMS scripting and now must become the expert without training. I need to be able to produce agent report which states the skills of all agents and output to HTML. Can anyone help me? This is a new job for me and I don't know what to do despite reading the all trusty Avaya...

Tom, There could a timeout or something on your hunt-group if it has a call queue. I would check the call vector that the hunt-group is being used and see if there is this type of re-direction after caller has held on the line for a certain amount of time. Hope this helps.

We have an Avaya PBX with standard 6 calls conferencing built in and an Asterisk conference platform but no one knows how to support it except a consultant. So we are looking for conference product in-house that we can manage. What type of conference bridge service is your company using. We also...

I'm just doing a comparison at this time. No immediate corp plan to move from Avaya to Mitel.

Thanks everyone for the information.

How hard was it to learn to administer the Mitel versus the Avaya for those of you who have done both? Did you have to take formal training or learn on your own? Is the Mitel easy to support or does it require regular maintenance activites and if so, how often? What is the most recent brand...

How hard was it to learn to administer the Mitel versus the Avaya for those of you who have done both? Did you have to take formal training or learn on your own? Is the Mitel easy to support or does it require regular maintenance activites and if so, how often? What is the most recent brand...

[2thumbsup]I'm referencing thread1329-1322738, How hard was it to learn to administer the Mitel versus the Avaya for those of you who have done both? Did you have to take formal training or learn on your own? Is the Mitel easy to support or does it require regular maintenance activites and if...

Has anyone administered Mitel prior to Avaya? What is hard to migrate to different administration system or basically the same? Did you have to undergo admin training? Thanks.

I would like to know if anyone who currently administered Mitel has admininstered Avaya brand in the past? How difficult was it to make the transition and did you have formal training or able to train yourself? Thanks.

I would like to know if anyone has administered Avaya Definity or Avaya Communications Manager/ Avaya VOIP and have experience with Mitel brand. Was the transitition easy to make in administration or did you have to be trained. Thanks. you can email me off-line also at...

Hi Everyone. I'd like to hear from someone who migrated from Avaya Comm Mgr 5.2 to Session Manager - difficulties in administration, maintenance. Did you receive formal Avaya training or pickup on your own? Thanks. Georgi

You can setup a forced announcement.

Thanks, Ben for your insights. I appreciate it. G

Ronster: How would I use my VAL board for music?

Thanks, tfg13. Good thinking. I'll take that one. I'm all about new techologies and have gathered alot of them over my 15+ years. The other firm I was with wasn't very technical minded which meant I learned, tried to propose, and was usually shot down my manager because was a stick in the mud...

Yes, bring your research with you and call the meeting with your boss. Take the initiative yourself. I did this once and the boss was very impressed with my documentation and got me a raise. If you don't speak up, no one will. Since you are relatively younger than I, it pays for you now to...

I was wondering how long you've been in Teleco? I've been asked to give some personal goals that would benefit the org that I am currently working at. I've been here since late 2007 and I am not sure what I want to say exactly. I've been in teleco myself for over 15 years. I am a Teleco...

Hey SF0751: I was wondering how long you've been in Teleco? I've been asked to give some personal goals that would benefit the org that I am currently working at. I've been here since late 2007 and I am not sure what I want to say exactly. I've been in teleco myself for over 15 years. I am a...