Music on Hold CD player near death!! 1

[1a22ip]

The CD player is almost dead. Is there any other way than a CD player going 24/7. Can I put music files on a Server and point the Music on hold to Them??


Thanks in Advance
ED

1a2 to ip I seen it all

 

[lopes1211]

On-Hold-Plus units work really well. No moving parts and can read CD's to load the unit or direct mp3 from a usb port, CD, or memory card.

http://www.metrolinedirect.com/onhopldimuon.html

-CL

 

[Mitch672]

you could use an MP3 player/IPOD or a Digital Music On hold device, there are lots out there to pick from. Yes, CD players don't last lkong when they ar eplaying 7x24x365.

I wouldn't use a server, but rather a digital player that plays or loads from a USB stick, more reliable, and less work to make sure it is still working.

I did a quick google search and found this source...

http://www.twacomm.com/catalog/dept_id_162.htm

in particular, this is the type that uses USB sticks, I was talking about:

http://www.twacomm.com/catalog/model_PD-USB30.htm?sid=0A1C4E7946D307442B39C7E0F3E09F26

mitch


AVAYA Certified Specialist

 

[Reynolds723]

We've been using Titan CD players for a while, one has been running for years with no issue, the rest are new but have been running for 3 months solid without a problem

 

[gblucas]

I use the same one that lopes1211 uses. I have 4 of them and they all run very good. When we want to swap out the hold music, we just put in a new SD card, and start it back up in repeat mode. It runs forever without any human intervention.

gblucas

 

[Zen216]

When my old cd-player dies, I got a rca shelf system that came with a usb-mp3 player (total cost was around 100.00)
It even came with a SD slot in it... I ripped the MOH from the CD and put it on the USB MP3 player, and it has been running 24/7 for 2 years now...

 

[Ronster]

If you have the capacity you can use a VAL board.


Ronster

Science is the rehab of the masses.

 

[IPOthermia]

If you have several media gateways you can build a group announcement that will play the music on hold wav from one of several gateway vVAL boards you specify when you build the group. I have this in production currently.
It has reduced no VOIP resource errors aka 2049 events so far and helped to eliminate dropped transfer calls.
This is for a 15 gateway system though and may be overkill.

 

[georgiw]

Ronster:

How would I use my VAL board for music?

 

[Ronster]

Change announcements and put an entry like this:

255  11777    integ-mus  1   1   music-on-hold               b      n 64 05a07

Copy your wav file in the correct format to the VAL board. In your vector use this:

01 wait-time    2   secs hearing ringback
02 queue-to     skill 1st  pri m
03 announcement 11666
04 wait-time    30  secs hearing 11777    then continue
05 goto step    2             if unconditionally
06 stop

_______________________________________
Life is pleasant. Death is peaceful. It's the transition that's troublesome.
Isaac Asimov
science fiction novelist & scholar (1920 - 1992)

Ronster

 

[BHodgins]

but what about when the employee presses the Hold button on their phone; those are not vector-controlled

 

[Reynolds723]

The below is easy but you I think need tennant partitioning switched on.

Enter command "cha mus", pick a source number, in type select music, in source select ext and enter the announcement ext.

Then, you need to change the music source used by the tennancy your phones are in (or set up a new tennancy and move your phones accross to it) pick the tennancy you want to change, enter the "cha ten x" command, where x is the tennancy number and enter the music source you set up in the step above.

 

[Ronster]

You don't need tennant partitioning.

Change system-parameters features:

Music/Tone on Hold: music Type: ext XXXX

Ronster
"I always arrive late at the office, but I make up for it by leaving early."

 

[Esmerelda]

We use Comcast.

 

[dialtonebone]

Id definitely go with using a VAL. Nothing really there to break, plus you can use custom WAV files.