Recent content by TekceteraSupport

We have a conference center that we are having a strange issue with or I'm over looking something silly. Using Avaya Conference Center Software If 2 or more users call into conference bridge at same time only one is able to join the conference; this being the 1st person in the system. The...

~Correction~ - Under Centralized VM, it should be the outgoing group ID # that you have given to the IP Line that ties back to central office.

Are you using Centralized VM or local VM? If Centralized: Do you have Centralized VM set in the remote location? System| Voicemail Make sure Centralized is chosen and that you have the Line set to that # that is used for your IP Line back to the main office.

Looking to make it so I can have external callers dial in to the conference bridge and have them access the file using a pin code. I know how to get to this point... the part I'm struggling with is the Pause, rewind, fast forward... While it is being played on the conference bridge. Basiclly...

One idea would be using VMPro and using Test User Variables... Granted you need to do some additional programming in VMPro to handle the call flow you would like when the groups are out of service but this way you can put it all on one button. There are many ways to make this happen once you...

Did not read whole post... but I had similar issue, I changed the Codec and all was fixed! The codec was changed in the Softconsole, try G.711 or G.729.

Anyone know of a 3rd party software to help with Conference Calling? I know IPO has the conference center which works fine for hosting calls but I need a solution that allows for Playback of calls. Along with play back I need the option to pause, rewind and replay a recorded conference. (which...

and if you would like this menu to pickup as soon as the caller dials the Extn remember to tunr the NO Answer Time for the user to 1. This will allow incoming calls to that extension to be picked up by the Personal Auto Attendant described by AZJeepGirl.

I'm guessing the reason for the struggle is your network connection. With DSL / ADSL you are extremely limited on the upload bandwidth that you have... So the user speaking through a softphone to a customer may experience some extreme audio issues, the calls can be good at sometimes and poor at...

You will have to have the VPN up and running anytime you want to use the Phone Manager Feature... I'm assuming that the "remote office" does not have an IP Office control Unit as well. You will need the VPN connection so that the PC's in the remote office, act as if they are part of the main...

The firewall batch file will open ports that are needed for the PC to commnicate to the IP Office Unit. In regard to Firewall in the IP Office... Do you have another firewall that you are using? If so you potentially have redundant firewalls and that itself could be an issue... If you have /...

Hey RX, Sorry for delay in responding... been out of the office. I'm really not sure where you are in the process... 2 things I see from your text that I struggle with 1. use of WAN Port.. Just use LAN1. 2.Cross over cable.. Use LAN1 with Standard Cat5 cable. Not sure if you followed my...

A quick fix to this would be to get him an IP phone for his office as well... then he can do what is called Hot Desking. Hot desking allows him the ability to log into his desk phone when he is in the office, with all of his settings and access to his voicemail, etc. THEN when he travels and...

Thanks you for the info & the reply... I'll check my form and see what shortcodes I've got... Looks like things are settling down now on the upgrade... or for now at least:) Thank you again! Tekcetera Support

I see above it states call waiting for the user, but you also would need to set call waiting for the hunt group itsef, othereise with no users availble the call flows to VM. Once the Call Waiting is on you can adjust the No Answer Time to allow the group time to answer the call in call...