Recent content by rioxone

Hello my company just got a NuPoint 12.0 installed. We want to use the call flow reports option in the call director to generate reports for an auto attendant that is set up. However we need to find someway of automating that process because the user that needs the report will not have access to...

thanks for the link, but is this just the documentation? I am looking for the software too. And i am also trying to find out if the vendor is telling the truth.

I am in the middle of an upgrade right now from 3.1.4 to 5.1 cm. The vendor(biz partner) is telling me that I will not get any CD's with this upgrade, like the disc for CNA, admin tools , ect...They tell me its because avaya is going green. I thought that avaya did that when they stopped handing...

how do you set the interflow within the path? is there a place to tell it to go to a new path?

Hello, I am new to this forum and was wondering if anyone can help me. Before now I only worked on Avaya phone systems yet now i have to maintain the one and only Mitel we have. Now I have been asked if within the Mitel system, can a call within an ACD queue be re-queued at a higher...

i think you can do it via the web interface for the s8300 under the server date/time section.

i had this set up at my old job. One LSP (s8300 g350) connected via VPN tunnel then accross the WAN to the main s8700. It was only installed this way for a temp solution, the site was going to become an ESS after build out was done. It worked ok however we only had 25 4610 connected. We had a...

thank you both

i would like to start using IGAR on our 3.1 CM system, however i cant find any documents from Avaya on it. All i know is that the network region settngs need to have IGAR set to y for each region. Thanks in advance for any help.

thank you, i am going to try that out.

we are converting via the digit conversion table, however if one of my sites would loose connection the calls would not route to to he main site (port network 1). we are trying to get our users to stop dialing 10 digit, but we all know how hard it is to teach a old dog new tricks. and we are not...

hello, we have two sites connected port network 1. The two sites used to be stand alone switches with no tie trunks to port network 1. Now that the sites are on line our users are still dialing 10 digit numbers to get to a extension that they can dial via 4 digit. So my question is, Other...

I was wondering if anyone is useing the ODBC connection and if so how are they using it. At my company they want to open up the stream and do "reports". Well since we alreay have software that does that i believe that its called cms supervisor, i just dont know what else they would be able to do...

thank you for your help, i was able to figure it out. The ars route patterns were all messed up.

we are not useing time of day for our COR's, and yes we are using location ARS tables.