Recent content by Phonehed

Ok, let me rephrase that. 4.1 was SUPPOSED to be compatible with PRI but as most of us discovered the hard way over the years, it really isn't! There are many known bugs & issues with pre 6.1 versions when used with PRI but they may not manifest themselves for years. Many systems will run...

Make sure you're using a release 2 or higher NVRAM pack too! Phonehed in Dallas

I didn't even know I could capture anything from a MICS into an an Excel file with NRU. I've never noticed any kind of capture option that I can recall but then I never use the browser tool either. Can you give us the step by step on that? Phonehed in Dallas

I can't believe how often this particular issue comes up here and goes totally unnoticed. 4.1 software is definitely NOT compatible with PRI! You can find an endless stream of information and FAQS on this subject here. Bottom line is that you need to upgrade the system to 7.1 with a release 2...

Hey Marv, Did I misunderstand your last post? Anytime I ever lost and restored programming on a MICS with PRI, I had to either know (and re-enter) the original key code or buy a new one before PRI would function correctly. I thought I had the most current version of NRU (11.0, WI 1.07) but...

If it was my customer I probably would have upgraded them to a CICS about 15 years ago if that tells you anything. Phonehed in Dallas

Just so we all understand where you're at on this, have you already upgraded the system to either 6.1 or 7.1 and have you verified that the NVRAM pack is release 2 or higher? Phonehed in Dallas

Unfortunately in this rare case the telco may not be the culprit. There are many very well known and well documented issues with older MICS software when used in conjunction with PRI and they have been covered here in great detail over the years but the short answer to your question is that you...

I'm sure most of the real techs out there already know this kind of basic stuff but while we're on the subject and for the benefit of those who don't already know, let's not forget how important it is to have the entire telephone/aa/vmail system on it's own, dedicated electrical outlet, which...

I can't think of a single electronic telephone system that doesn't need clean, steady, filtered power at all times and most of them they can't take a joke about it either, not even for a few milliseconds! We don't even warranty systems without power protection, nor do we waste our time...

Whoops, I overlooked your first link to the RAD in the FAQ section there Curly. I wonder if Jerry remembers where he found that list he presented back in '09??? :) Phonehed in Dallas

Aha...another little tidbit of value in my quest! Thanks Curly! I figured the cards were probably not a big factor cuz there's only one of each in this particular system but now that Tek-Tips seems to be the only real Norstar think tank & information bank outside of (...choking hard again...)...

Correction: I'm doing this preliminary calculation from memory and I forgot that I disconnected that trunk module last year and moved the one and only remaining analog line card over to the ksu to make room for an additional station mod. I know for sure that the only two remaining ports on...

Heh heh, I'm a little confused on that one too Curly. :) Maybe this is the answer he's looking for: No, you have to change the OLI for each set individually. Phonehed in Dallas

All voice mail systems have a finite amount of space to work with when it comes to storing greetings, messages and custom menu recordings. As mentioned above your problem can usually be attributed to one or more overflowing mailboxes. End users should always be trained to check their mailboxes...