Recent content by MrsTech

That would be great if you can send it to me. Thank you!

Thank you. I am not familiar with them at all. Where could I find their possible options? Please let me know.

KenMeans - Thank you. I was hoping that there was a work around or even a 3rd party option to send a voice mail broadcast to all users, while using Exchange as the backend. MrsTech

We have MM R5.2 with Exchange as our backend. We had a situation last week in that our Exchange went down. Several executives wanted to communicate this outage to all of our users by sending a broadcast message, similar to the way that we did with Intuity Audix. It is my understanding that...

Thank you. She was actually not completely logged out and was in aux. We "x" ported her then re-entered her port, in effect logging her out and back in.

An agent who was able to log in on Friday cannot today. When pressing the log in button (programmed autodial *11 0020 3340), the agent receives a busy signal. I have verified the button programming and that she is still a member of group 20. This happened to another agent last week and the...

That is exactly what happened. They had is set for 5ESS Custom B, which is National. When they moved it to the old 4ESS (AT&T Custom), it started partially working. With a few tweaks, it was back working. In that 4ESS is no longer supported, we allowed it to be moved back to 5ESS. I beleive...

Thank you both for such quick responses. Regarding the test call, the tech was unable to place a test call because he "didn't have the correct test set." I'm back on the phone with the carrier to make sure that they kept the framing and signaling the same. Apparently, when they change an NIU...

We have a location in Colonial Heights, VA that is currently down. I am looking for a Merlin Magix tech in this area who can possibly assist today, January 18, 2013, and may possibly have Merlin Magix equipment that we could troubleshoot with. I the tech has a T-bird to check the circuit, that...

I still need some assitance, in that I have to manually figure trunk usage. If anyone can help me with my question below, I would appreciate it. Thank you. I've read many threads on determining how many trunks are required but want to make sure that I'm interpreting this correcly. I have a...

Unfortunately, this location is not a Definity. We are looking to have their phones roll to us, in the event of an emergency. So I need to rely on the Erlang Calculator. For our Definity, I pulled the trunk analyzer inforamtion, which stated how many trunks we need, based on information over...

I've read many threads on determining how many trunks are required but want to make sure that I'm interpreting this correcly. I have a location with 100 agents, receiving approximately 1600 calls per day(average 4 minutes 44 seconds) and placing approximately 800 calls per day (average 2...

With all of our locations, we have the strobe set up to indicate when calls are in queue. This application requires a very specific strobe, which is a wheelock strobe (48VDC 25K candlepower, part # ps-22a-wpw-1). However, this part is no longer manufactured and unavailable. Does anyone know...

Thank you, Kevin. I appreciate your help. I will try the calculator and start configure the trunk analyzer. Thanks.

For the last several days, I've been reviewing traffic studies from our carrier and pulling trunk reports from ASA to determine usage. I have not been able to locate the Retrial Capacity Table ANYWHERE. I've serached Avaya and web. Can someone please point me in the right direction? Also...