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Recent content by mklein76

  1. mklein76

    Marketing Call Waiting Treatment

    If you simply want an external call to come into your system and based on the DNIS get routed to a greeting, there is no scripting involved in terms of CC6. You would use application builder to build the greeting or menu, go into call pilot SDN, create a new SDN and associate it with that...
  2. mklein76

    Nortel Contact Center 6.0 agent upgrade

    You would probably go to license manager configuration and load your license file in there. Matt CS1000E VoIP CCM 6 CallParrot CallPilot
  3. mklein76

    UK Nortel Network Vendors

    we use central telecom http://www.central-telecom.co.uk/ Matt CS1000E VoIP CCM 6 CallParrot CallPilot
  4. mklein76

    Can't Dial I2050 When On Make Set Busy

    yes, but that wasn't really the problem. it wasn't getting to vmail. Matt CS1000E VoIP CCM 6 CallParrot CallPilot
  5. mklein76

    Can't Dial I2050 When On Make Set Busy

    duh...thanks. time to make a template. Matt CS1000E VoIP CCM 6 CallParrot CallPilot
  6. mklein76

    Can't Dial I2050 When On Make Set Busy

    This i2050 set is built as an ACD phone. When I set it to make set busy so calls go to vmail and I call the extension internally, I get a busy signal and it says "destination busy" on my phone as well as when calling the DID I get a busy signal. Here's the printout of the set. DES 160008 TN...
  7. mklein76

    Activating Scripts AND Changing Agent Priorities

    As far as I know, there are no issues with changing scripts and activating on the fly. Only new calls are affected. I believe calls already in queue use the old scripting. Don't know what you mean by Agent to Skillset Assignments section. Never heard of that. Do you mean when you view...
  8. mklein76

    How To Forward Internal Extension To Fax Server?

    We have the CS1000E and T. I direct external calls to the fax server using cdp entries to route to the TIE line connected to the fax server which is on the T side. I have phantom 500 sets built to dcfw to the old analog ports on our old fax server but I still want to retain the ability for...
  9. mklein76

    Auto Answer Agents forgetting to log out

    Why would there need to be a work around to something that Symposium provides a solution to? If you would use call presentation that would kick the call back into the queue after ringing on an agents phone for N seconds and also put that agent on not ready or log them out completely. Matt...
  10. mklein76

    Block Inbound Number

    In Symposium, in script variables for CLID I created number_blocked and I add, as values, all the numbers I want blocked. This is in my master script. IF CLID = number_blocked THEN DISCONNECT END IF Matt CS1000E VoIP CCM 6 CallParrot CallPilot
  11. mklein76

    CDN change

    The IDC table takes the DNIS number or the digits your switch sees and converts it to whatever you want internally. Let's say the number is (222)777-1234 and you want it to go to CDN 5555. In your IDC table you'd have: 1234 5555 (if your switch is looking for the last 4 digits) actually mine...
  12. mklein76

    VoIP phone annoyances (including NO Dial Tone)

    Occasionally this will happen on my cs1000e and the problem will be that the phone is stuck in a busy condition. Go to ld 32 and stat the TN to see if it is idle or busy. Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin
  13. mklein76

    New Branch office Advise

    You might want to looking into a survivable remote gateway or CS1000B(branch office). In this scenario, you build the sets in both locations and as long as the WAN connection is up between the two sites, the phones register to the main office. If the connection goes down, the phones register...
  14. mklein76

    Bluetooth with I1120 phones

    double click the headset button Matt Forex Capital Markets CS 1000E VoIP/Symposium Admin
  15. mklein76

    Outbound Round Robin Dialing of Trunks?

    Lets say we have 3 T1's each from a different provider. Provider one is accessed by dialing 9. Provider 2 is accessed by dialing 81 and provider 3 is accessed by dialing 86. The reason we do this is that we represent ourselves differently in terms of caller ID plus for fault tolerance reasons...

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