Recent content by kkumpula

We have deployed Avaya One X Agent (2.5) in several VMs with the sole purpose of having calls to these Virtual Agents Recorded. I want to have the feature of Greeting Triggers used. However, I see One X Agent play (The Microphone Mutes automatically)the Greeting but the audio does not play back...

For the purposes of this documentation I have defined a “ghost call” as a call that was delivered to an agent logged into Avaya OneX (VCC Desktop), CTI information appears for the call, and where the agent was not hearing any audio from the caller. Based upon comments left by callers where...

No one? **The question may not be the technology, but the competency of the support people.**

Glad it worked out. For the record, the PBX's last concern is what time your set has on it. If you ever need to have it refresh RIGHT now, unplug it (or busy/release) plug it back in. This will cause it to obtain the correct time now. **The question may not be the technology, but the competency...

Are you seeing this, FSY, at the Server level (web) or at the command line in CM? **The question may not be the technology, but the competency of the support people.**

What type of trunk is this? I am assuming it is a copper/CO trunk. Check the TIp/Ring if it is. Option would be to swap members 1 and 2 for each other and see if it floows the vendor or stays with the card/PBX. **The question may not be the technology, but the competency of the support people.**

display locations Page 1 of x LOCATIONS ARS Prefix 1 Required For 10-Digit NANP Calls? y Loc Name Timezone Rule NPA ARS Atd Loc Disp Prefix Proxy Sel No Offset FAC FAC Parm Parm Rte Pat 1: _______________ _ __:__ __ ___ ____ __ __ __ ___________ ___ 2: _______________ _ __:__ __ ___ ____ __ __...

Has anyone attempted this? I am trying to do this without adding in any SES/SB/SC's. ACM can work direct to Avaya MM and SIP is supposed to be SIP, right? This should be able to be done. Any thoughts. **The question may not be the technology, but the competency of the support people.**

To the best of my knowledge, that which you seek, is not atainable. **The question may not be the technology, but the competency of the support people.**

You bring up a good point. I assumed there was only one user on my laptop. There are indeed two. One is my user name and the other is my username with a whole string of digits behind it. My help desk has never asked this question. I think you have given me something to at least start with...

It has been this way for about a year and a half. I am required to change my domain password every 30 days. So it has been changed several times since this first occured. The laptop password has been the same since. **The question may not be the technology, but the competency of the support...

I have been trying to get my laptop password and the domain I connect to be in sync again. I have had the same password on the PC for about a year and half. Where as the domain password has to be changed every 30 days. I have tried the Alt-Ctrl-Del then change password and it actually seems to...

Just the cabs involved in the addition. By the way, if you have remote maintenence you will need call in an ignore alarms ticket, or simply disconnect the inads line. **The question may not be the technology, but the competency of the support people.**

Which are you after: the code(program) of CM or are you after the translations (station/trunk/vector) information? **The question may not be the technology, but the competency of the support people.**

Do you have ASA? If yes, you can use the export tools to dump most/all of the translations into an excel file. **The question may not be the technology, but the competency of the support people.**