Connected trunk line shows up as disconnected

[telecomadmin12]

Hi Guys,

I got a problem with one of my trunk lines. It shows up as disconnected but is actually connected.

TRUNK GROUP STATUS

Member Port Service State Mtce Connected Ports
Busy

0006/001 01B2008 disconnected no
0006/002 01B2006 in-service/idle no
0006/003 01B2007 in-service/idle no
0006/004 01B2003 in-service/idle no

When I go and call the trunk line number it works:

status station 1997 Page 3 of 4
SRC PORT TO DEST PORT TALKPATH
src port: 02D1302
02D1302:TX:tdm:a143
02A0101:RX:tdm:a143 TX:fiber:172
01A0101:RX:fiber:196 TX:tdm:a163
01B2008:RX:tdm:a163


dst port: 01B2008


As you see the trunk line the call comes is on 01B2008, but this port shows up as disconnected above. Do you know why?

Thanks for your help again!

 

[kkumpula]

What type of trunk is this? I am assuming it is a copper/CO trunk. Check the TIp/Ring if it is. Option would be to swap members 1 and 2 for each other and see if it floows the vendor or stays with the card/PBX.

**The question may not be the technology, but the competency of the support people.**