Recent content by itguy604

Thanks for the XML file. I copied the time entries to my Timezone, saved and it updated. Intiially I just did NONE, and changed the time from my Set. But the time on VMPro didn't match up and AA where playing we were closed. Everything syncs up and work now.

maybe try checking the Microsoft Event Viewer to see if there's any error codes logged?

Hi, When the number I am dialing is out of service, disconnected, etc.. My system displays the message "Waiting for line" It gets really confusing for the user.. How do I program the IP Office to play a recording that says this number is not in service or whatever message I want? IP Office...

Can someone please try it? I don't want to be the first one... [bigsmile] I want to know if it fixes my SoftConsole problems.

I want to report that there are still problems with Softconsole and this new SP4 update. [thumbsdown] I have installed the update on both the IP500 v2 & the PC. an older version of Softconsole seems to perform better with the IPO Update.. But overall, it's still glitchy.

Hi, I'm having your same issue too.. Service Pack 4 was just released today.. Have you tried it? Did it fix your issue? I've only upgraded my SoftConsole to 9.1.400.. So far it doesn't seem to have fixed anything. Do I need to update the IPO500 as well?

Does someone have the latest Customer Patch for Softcosole 9.1? Should you share it? thanks so much!

Hi Everyone.. I finally found a reseller that will sell me an IPOSS contract.. My goal is to be able to login to support.avaya.com to Open Tickets & Download Patches etc.. We would like to maintain the system in-house. I don't want to give anyone VPN access to my network. But the reseller...

Hello, Does anyone know where I can purchase an IPOSS agreement for my IP500v2 R8.1? I can't seem to find any information online. The sites I've been normally using to buy license keys, doesn't have such item listed. Is this something not every retailer is qualified to sell? or does Avaya...

I think I found a bug, How do I get Avaya to address it? We don't have any support or anything.. IPO 500 v2 8.1(81) VMPro 8.1.9501 We have a Incoming Hunt Group set to Auto Voice Recording ON. The receptionist parks the caller to Button #101 Joe answers from his Desk by pressing the Button...

Pardon my ignorance, but what do these people do with Toll Fraud? Do they call their relatives and talk for hours? Isn't this all traceable ? It all shows up on the phone bill, doesn't it?

Does anyone know how I can implement this in VM Pro call flows? If call comes from MAINSalesMenu, transfer to EXT:2241 (Service Reception) Otherwise continue to: MAINServiceMenu How do I make a varible that looks for: -DID the person dialled ? -VM Module the person was transferred from? Is...

+1 has there been a fix on this issue? I can not access voicemail from a remote hunt group via Visual Voice. The HG is from a remote site by SCN. We have centralized voicemail, I've assign Hxxxx to the users. The users can see the messages, but they can not be selected.

something is really weird with this VM Pro version because my sales module copied over to the service department module.. also, I can not press "Save & Make Live".. its greyed out.. The only way to Save is to click on Users, left it refresh, and then I could save.

a password like: ext 2221 / 1234? [bigsmile] also, do you know if the traffic between the IPO & the Telephone is encrypted?